Retail Store Supervisor (Tamashii Nations) - Bandai Namco Toys & Collectibles America Inc.

We are seeking a dynamic and experienced Retail Supervisor to join our team. As a Retail Supervisor, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring smooth and efficient workflow. You will work closely with the management team to lead a team of retail associates, providing guidance, support, and training to ensure they deliver exceptional customer service. If you are someone that values hands-on customer service, this is the position for you.

ESSENTIAL JOB FUNCTIONS

• Supervise and coordinate the activities of retail staff to ensure efficient and effective operations.

• Train and mentor retail associates to enhance their product knowledge and customer service skills

• Ensure compliance with company policies and procedures, including inventory management and security protocols

• Handle customer inquiries and resolve any issues or complaints in a professional and timely manner

• Maintain a clean and organized store environment, including merchandising and visual displays

• Assist in scheduling and staffing to meet store needs

• Collaborate with store management to drive business growth and achieve overall objectives

• Provide feedback to management team when conducting performance reviews

• Communicate with Brand partners related to incoming product

• Open/Close the retail store

• Verify cash deposits, assist with research of cash variances

• Participate in Physical inventory

• Assist with day-to-day functions such as cashiering, stocking, and store maintenance

• Ability to maintain strict confidentiality in handling sensitive information and data pertaining to the organization, employees, and any proprietary information. Adherence to confidentiality protocol guidelines is essential in this role

CORE SKILLS

Accuracy - Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability - Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.

Judgment - Makes reasonable and defensible decisions based on relevant information.

Loyalty - Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.

Communication - Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

JOB REQUIREMENTS

EXPERIENCE AND WORK REQUIREMENTS

• Previous experience in retail or customer service, with at least 3+ years in a supervisory role

• Strong leadership and communication skills

• Excellent problem- solving abilities and customer-focused mindset

• Ability to work flexible hours (open availability, including evenings,weekends and holidays)

• Japanese speaking preferred (not required)

EDUCATIONAL REQUIREMENTS

• Bachelor's degree in business, Business Administration, or related field is highly preferred, but less formal education with more on-the-job experience may be substituted.

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT

Retail Store

WORKPLACE TEMPERATURE

New York Weather

WORK CONDITIONS

Retail Store

NOISE LEVEL

Mild to loud

PHYSICAL SIGHT

Able to read both hardcopy and computer-based text

LIFTING

Must be able to lift up to 25 pounds at times

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer

• Prolonged periods on feet on sales floor

• Consistent bending

TRAVEL

As needed