Retail Store Projects Manager - Benjamin Moore & Co

Job Summary

Reporting to the Senior Manager of Retail Experience, the Retail Store Projects Manager oversees the department's processes, identifies, and implements strategies for improvement.   Supports the Retail Services team in ensuring store projects and retailer programs are managed and executed effectively and efficiently meeting retailer expectations.  

Key Responsibilities

• Store Projects – Oversee the processes related to all store projects including retailer agreements, fixture ordering process, project scheduling, store installations, invoicing, inventory forecasting, and warehouse management.

o Oversee support mailboxes:  Retail Services, Ace Program, SOF Support, Exterior Sign, SOF Invoices, and Special Projects

o Provide support to team in resolving issues which arise during installation and address in a timely manner.

o Oversee installation documentation and store photos to ensure completeness and quality assurance on the day of each installation.

o Creates, executes  and maintains updated specification documents  for store projects.

o Participates in reoccurring vendor meetings to provide updates, receive updates, manage timelines, and respond to issues/feedback.

• CRM (Customer Relationship Management) – Manage processes in CRM related to store projects to ensure workflows are optimized. Partner with the CRM IT and Implementation team to identify opportunities, provide feedback and update process flows as needed. Create consistencies and efficiencies by identifying and creating retailer program processes to be optimized by CRM.
• Fixture Production – Provide support to Senior Manager in the development and update to fixtures by partnering cross functionally with internal and external partners on quotes, purchase requisitions, prototypes, purchase orders, production timelines, receiving goods and invoicing.

o Liaison with vendors to ensure deliveries timelines are being met and updates are communicated.

• Continuous Improvement and Process Development – Analyze processes, identify opportunities, implement changes that optimize efficiencies to maximize consistencies within the department.

Visit stores to   gain an understanding of the differences in store types, customer segments and to identify opportunities to support retailers and the in-store experience. Collect data/feedback for improvements needed    

• Direct, develop and manage Retail Installed Services Administrator
• Performs other duties as required

Required Knowledge & Desired Skills

• Four-year college degree or equivalent business experience.( a degree in business, marketing, retail, project management)
• Minimum 3+ years of retail experience in project management, continuous improvement, and process development
• Proficient in Microsoft Office with focus on Excel, proficient in Microsoft CRM, skilled in Smartsheet project management tool, skilled in SAP
• Detail oriented with strong organization skills with a complete understanding of visual merchandising principles.
• Thrives in a collaborative team environment while managing projects to a timeline
• Excellent interpersonal skills for interacting both within the marketing function, within the company, and with external agencies and customers
• Commitment to a customer-first approach
• Ability to travel, as needed, to visit retailers, and end users throughout North America. Travel is approximately 20%.
• Understanding of Benjamin Moore company strategy and messaging

Compensation Philosophy 

At Benjamin Moore, our brand represents excellence, and we strive to provide a comprehensive total rewards package to match. In addition to competitive base salary, every exempt and non-exempt role in our organization is eligible for a performance-based annual raise and bonus in recognition of their efforts that contribute to the success of our organization. We conduct regular pay audits, using both external market data and internal comparisons to ensure that our employees are compensated fairly and equitably. During our annual compensation review, we implement merit, equity, and promotion increases after a full calibration across all roles. We believe that benefits should connect you to the support you need when it matters most. In addition to our monetary compensation package, Benjamin Moore provides a full range of benefits that are personalized to help support you physically, financially, and emotionally, both through the big milestones and in your everyday life.   

Diversity, Equity & Inclusion 

At Benjamin Moore, we believe diversity of culture, talent, and varying perspectives is key to a collaborative, innovative, and successful business. We are committed to driving change within our organization through purposeful Diversity, Equity & Inclusion (DE&I) efforts, while also focusing on our customers and communities in which we serve.  Our DE&I efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence and Safety. Our Social Impact programming of strategic local and national partnerships, in-kind donations, volunteerism, and more expands our ability to make a difference in the lives of all of our stakeholders. We hope you will join us and become an advocate for diversity and inclusion here at Benjamin Moore. 

At Benjamin Moore & Co, we don’t just accept difference — we celebrate it, we support it, and we thrive because it benefits our employees, our products, and our community. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Benjamin Moore is proud to be an equal opportunity employer. 

Student Loan Repayment Assistance Program 

Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee’s student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law. 

EOE 

Benjamin Moore & Co. is an equal-opportunity employer that is committed to a culture of inclusion and diversity. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to these principles means all employment decisions are made based on qualifications, merit, and business need.