Retail Store Manager - New Store! - Taylor Stitch

We are looking for an experienced retail professional to help and oversee the launch of our new Seattle Location in the historic Capitol Hill neighborhood! 

Taylor Stitch is a men's lifestyle company founded in 2008 and headquartered in San Francisco, CA. We design, produce, and sell timeless, high-quality, sustainable clothing and accessories and leverage customer feedback through every phase of our operation. We pride ourselves on our elevated customer service and pressure-free sales approach, and are dedicated to maintaining a clean, organized, and welcoming retail atmosphere for our customers.

Our Values

• Responsibly Built for the Long Haul
• Operate with Integrity
• Customers First
• Shopkeeper Mentality
• 1% Better Everyday

Job Description

We are looking for an experienced retail professional to help and oversee the launch of our new Seattle Location in the historic Capitol Hill neighborhood! The Taylor Stitch Store Manager sets the tone for their team to win on a daily basis and leads by example to produce tangible results. We seek to offer world-class customer service in a friendly and casual atmosphere while driving top-line sales. Our ideal Store Manager can keep a team happy, challenged, and motivated while driving sales goals and overall performance of their stores. 

This will be our first foray into opening a new location outside of our beloved home town of San Francisco, so we are looking for someone who is flexible, patient, and a natural problem solver. 

Operations:

• Take full ownership of your location by setting and maintaining exceptional cleanliness, organizational, sales, and customer service standards
• Manage the scheduling of your sales team in order to set yourself up for wins and maximize payroll efficiency
• Command your sales floor during the highest traffic hours of the day and days of the week
• Oversee repairs and alterations processes of your location
• Consistently and actively drive KPI's of your location
• Collaborate with the Retail Director on creating sales contests, individual sales goals, and store events
• Consistently achieve or surpass monthly sales goals
• Be a champion of the Taylor Stitch brand and assist in building a community among the store teams and beyond

Sales and Customer Service

• Actively greet customers and establish genuine rapport
• Offer customers polite, supportive, and positive guidance on style and fit
• Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products
• Handle product returns, repairs, and customer concerns with care and understanding

Qualifications

General Requirements

• Previous retail management experience is a must
• Strong leadership skills and shopkeeper mentality
• Excellent sales and customer service skills
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Self-motivated, proactive, and positive demeanor
• Ability to lead a team effectively
• Ability to work weekends
• Ability to cover employees shifts in case of absence

Physical Requirements

• Ability to stand for up to 8 hours
• Ability to walk up and down staircases, carrying boxes, product, and other store related items
• Ability to regularly perform store maintenance.
• Ability to safely lift boxes up to 30 lbs.
• Comfort using ladders