Retail Store Manager (Menlo Park) - GOAT USA

ABOUT US:

GOAT USA, founded on Long Island in 2016, is a dynamic athleisure fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone do be the GOAT!

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of approximately 100 members, GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.

Please visit our Instagram at @goatusa and our website, goatusa.com for a better understanding of the brand, product line, and founder’s story.

ABOUT THE JOB:

Ready to join a fun, athleisure brand with consistent growth and innovation? GOAT USA is looking for an exceptional Retail Store Manager who will be responsible for our new Westchester Retail Store. You'll work closely with the GOAT USA retail team, reporting directly to the Regional Retail Manager

Job Title

Retail Store Manager

Job Purpose

The primary purpose of the Retail Store Manager is to ensure the GOAT USA retail store is running smoothly and effectively. The Retail Store Manager is responsible for hiring and training employees and overseeing the store's day-to-day operations while motivating and managing the whole team.

Job Duties and Responsibilities

• Complete store operational requirements by scheduling and assigning employees to shifts.
• Promote optimum staff performance by coaching, counseling, and disciplining employees.
• Regularly schedule meetings with staff to review performance.
• Deal with escalated customer service issues and incident reports
• Coordinate with the Regional Manager to review company initiatives, expectations, and requirements pertaining to the retail location.
• Employ staff through recruiting and interviewing potential new hires
• Ensure all employees have an understanding of the history and background of the company, as well as knowledge of the inventory and products that are in store.
• Must know the POS system and be able to train all employees to use our POS system
• Present the store creatively and cultivate a restock schedule for always maintaining inventory.
• Engage with the GOAT USA sales strategies
• Manage inventory
• Store Manager (or Assistant Manager) must close store each day and report sales numbers
• Make sure store is secure and safe for staff and customers
• Keep clear line of communication with mall security
• Maintain cash deposit routine
• Report cash and sales numbers to the Regional Manager, accounting team, and executive team.
• Make sure the store is neat, presentable, and organized at all times.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Confirm restock request sheets weekly
• Facilitate and assist in the store restocks
• Coordinate with retail leadership to rotate inventory throughout the seasons
• Organize the stockroom
• Decorate the store during holidays (i.e., Christmas)
• Maintain excellent communication and Customer Service skills

Requirements

• Bachelor’s Degree
• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Full-Time, non-exempt.
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.
• Basic Excel and Word skills.
• Must work every Monday, days of restocks, and one weekend day.

Equal Employment Opportunity Statement:

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.