Retail Store Manager (Derby Street Location) - Levitate

Company Description: 

Levitate is a brand fueled by creativity and defined by a passion for connecting with the outdoors, our community and ourselves through our various interests. Our various operations: Levitate Surf shops (hosting our locally designed clothing), Levitate Music Festival, Levitate Backyard - Music and Food op, and Levitate camps all celebrate and amplify a New England lifestyle with a refreshed creative, connected outlook. For the past 20 years, the team members that’ve chosen to lend their talents to Levitate have defined who we are, where we were and where we’re heading. Each season, we look forward to inviting new faces in and welcoming familiar faces back to the team to continue this tradition while giving our people the best experience we possibly can!  

Position Description:

We’re on the search for a motivated, outgoing, upbeat individual to take the helm at our derby street store and lead their team to both sales-related and brand building success. Opening year round starting in April, the refreshed space will provide a perfect platform to make lasting connections with anyone and everyone who enters the store and to drive both the Levitate brand and our signature clothing lines forward. 

Success in this role involves being a solid, steady, excited leader for your team members, smashing reachable sales goals, and guiding your team to introduce the brand and the Levitate way to anyone and everyone who enters the store.

Responsibilities: 

• Set the benchmark for exceptional customer service and interaction for your team
• Ensure all customers, coworkers, and friends of Levitate have an exceptional experience any time they interact with our Derby street space in order to substantiate and grow the Levitate community and drive sales
• Maintain a supportive, uplifting environment where staff can forge connections with each other, each customer, and coworkers elsewhere in Levitate World and excel into the best versions of themselves
• Serve as a trusted voice for your staff and customers ensuring you are able to answer any Levitate - related questions and take action when any situation arises 
• Serve as chief point of contact for communications to and from Management
• Maintain Productive, healthy, relationships with all staff, management personnel, and fellow Levitate employees.
• Facilitate training for all staff so they have a thorough understanding of Levitate’s Culture, customer service standards, all relevant operating procedures and all relevant product / event details necessary for excellent customer service 
• Create Schedules biweekly, adhering to staffing level guidelines and balancing employee strengths 
• Ensure the store is stocked, clean, and organized each day
• Ensure each store’s aesthetic standards are upkept at all times - visual, auditory, olfactory
• Ensure Cash Tracking and Cash Management procedures are dutifully and accurately followed
• Be proactive - reach out to management with inventory, staffing, or merchandising difficulties before they become problematic
• Re - Merchandise the store continuously and on a biweekly basis to maximize sales 
• Work with your team to reach designated sales goals, keep staffing costs in check, and ensure an exceptional customer experience is always on offer. 
• Cheerlead and align your team around both the stores’ and brands’ mutual goals
• Collect content of everyday moments in-store that can be used to promote the store
• Accurately Report hours to HR biweekly to ensure accurate Payroll

Measures of Success:

• Hit Designated sales goals
• Keep your team excited and connected to each other and Levitate
• Store is kept in excellent condition daily
• Each customer has an opportunity to receive an exceptional experience 

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