Retail Store Manager - Columbus College of Art and Design

Retail Store Manager

SUMMARY

CCAD is seeking an enthusiastic and customer centric individual to work onsite to run the Retail Store Operations. The Retail Store Manager will oversee the day to day work for the students and volunteers working within the Ampersand Supply Store. The primary function of the retail store is to provide art supplies to the students and the RSM will work with faculty to ensure first year kits and class supplies reflect the needs of the campus. Additionally, the RSM will be responsible for enhancing the online presence partnering with the college's Marketing team in addition to working with external vendors to develop a product mix of apparel and novelty items that appeal to our stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes but are not limited to the following:

• Supervise, train and assist student employees in customer service, store maintenance and product display and promotions.
• Develop and maintain a schedule for student employees. Provide constructive feedback and coach student employees to represent the retail store in a professional manner.
• Review and approve student timecards for accuracy.
• Maintain proper inventory levels consistently throughout the year, ensure stocking and ordering is accurate, and displays are constantly monitored.
• Seek feedback from students and follow the latest trends and styles for apparel.
• Ensure the store remains clean and presentable.
• In conjunction with the AVP for Operations, provide input on purchasing needs and work with vendors to ensure product is ordered and available for the start of classes.
• Greets and engages customers in a warm and welcoming manner in-person, via phone and responding to email communications.
• Attention to detail to create attractive product displays, organize merchandise and stock, monitor and restock merchandise items being displayed.
• Ensures student employees stock shelves, tags merchandise, prepares first year supply kits, and are trained on the POS system.
• Develops training programs for student employees that are laser focused on providing high touch customer service and engaging with our students and stakeholders when they enter the store.
• Perform other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Exceptional interpersonal and communication skills.
• Excellent proactive in-store planning skills.
• Ability to be a self-motivated leader.
• Strong organizational skills.
• Ability to use interpersonal skills, product knowledge, and sales skills to drive sales and customer satisfaction.
• Communicates in a clear and effective manner to answer questions from the customers concerning location, price and use of merchandise.
• Ability to excel in a customer facing position working in a customer service atmosphere.
• Positive, personable, reliable, people-person who enjoys working with and servicing a diverse range of individuals.
• Must be flexible and reliable.
• Ability to maintain composure during high stress times or interactions.

SUPERVISORY RESPONSIBILITIES

Supervise student employees and volunteers including hiring, task assignment, check-ins, timesheets, scheduling, etc.

EDUCATION and/or EXPERIENCE

• Bachelor's degree preferred; or a minimum of two years' experience in retail store operations.
• Familiar with pricing strategies and store layouts.
• Familiar with Adobe products, Google Suite, and MS Office is a plus.

MATHEMATICAL SKILLS

• Ability to operate basic business software programs
• Familiarity with operating a Point of Sale (POS) system
• Knowledge of how to conduct inventory for auditing purposes.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to walk and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit and climb or balance.
• The employee must regularly lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

COMPENSATION

This position is full-time, exempt. Compensation is commensurate with experience and qualifications. CCAD offers a benefits package including: vacation time, additional paid time off while the college is closed during winter break, sick time accrual, health and dental insurance, life and disability insurance, 403B retirement contribution, tuition remission, free campus parking, and free membership at the Columbus Museum of Art.

HOW TO APPLY

Visit www.ccad.applicantpro.com/jobs/ to submit your application. When asked to upload application materials, please submit a resume/CV and a cover letter. Applications without a cover letter will not be reviewed. If you are applying from any website other than CCAD or Indeed, you will receive a follow up email 3 hours after your initial submission directing you to follow the link and complete your application. You must complete this two-step process, or your application will be considered INCOMPLETE.

*Applications will begin to be reviewed on June 24, 2024

ABOUT CCAD

Columbus College of Art & Design teaches a diverse undergraduate and graduate student body in the midst of a thriving creative community in Columbus, Ohio. Founded in 1879, CCAD is one of the oldest private, accredited, and nonprofit art and design colleges in the United States. CCAD offers eleven BFA and two master's programs in a variety of visual art and design disciplines that produce graduates equipped to shape culture and commerce at the highest level. At the core of CCAD is The CCAD Way, one of Creative Collaboration, Intentional Inclusivity, and Proven Potential. Our Core Values of Respect, Positivity, Inspiration, and Accountability unite us. CCAD's Presidential Commission on Diversity, Equity & Inclusion works to help CCAD grow with intention into a more inclusive and equitable institution. Learn more at ccad.edu.

ABOUT COLUMBUS

As the 14th largest city in the country and the largest and fastest-growing city in Ohio, Columbus is collaborative, open, and dynamic. Between incredible arts and entertainment, exciting collegiate and professional sports, and a spectacular downtown riverfront of sprawling greenspace, Columbus has something for everyone. Here, you'll find all the culture and amenities you'd expect in a major city, with the friendly and approachable attitude of the Midwest. Franklin County, where Columbus is located, is the epicenter of the state's political, economic, and social presence and is home to 1.3 million residents with a median age of 34. Columbus is a top city for equality and was the recipient of a perfect score from the Human Rights Campaign in 2020. And central Ohio is serious about higher education: the Columbus region is home to 52 college and university campuses, with 22,000 annual college graduates. Because CCAD is closely tied to the city's numerous art and design spaces and ever-expanding districts, you'll have plenty of places to experience creativity and showcase your own.

EEO STATEMENT

As an educational and cultural institution, a culture of equity and inclusion is not an add-on at CCAD, rather it is central to how we define creative excellence and the health of our institution. CCAD believes that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability. At CCAD, we are determined to foster an environment of inclusion and equity. CCAD is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.