Retail Store Associate at Nine Line Apparel

Retail Associate

Overview of Job

Retail Associates are responsible for generating sales by providing all customers with an exceptional shopping experience resulting in positive customer relationships and a profitable store. They are expected to embody and represent the Nine Line company culture and brand image at all times while ensuring adherence to policies and procedures in order to maintain a positive working environment.

Competencies

●       Strong verbal and written communication skills with customers, coworkers, and leadership team.

●       Ability to receive feedback and take action when needed.

●       Able to stand and move about for extended periods of time with short rest breaks.

●       Available to work a flexible schedule, including nights, weekends, and holidays.

●       Ability to handle multiple tasks while working in a fast-paced environment.

●       Proficient with Shopify POS system and payment/cash handling policies.

Essential Functions

●       Consistently demonstrate the Nine Line brand standards to deliver an exceptional customer experience and achieve sales goals.

●       Perform quick and accurate register transactions while adhering to company standards and policies.

●       Provide support to coworkers through sharing of product knowledge and assisting with completing of tasks.

●       Maintain standards of a clean and organized sales floor, cash wrap, fitting room, and processing room to ensure the store environment is safe and presentable for employees and customers.

●       Proactively resolve customer concerns in a manner that is consistent with company policies. Collaborate with store leadership on elevated issues.

●       Ensure sales floor restock is conducted each day.

Work Environment

●        This job operates in a retail store setting in addition to some time spent in a warehouse environment. Retail Associates will be required to use standard store equipment including POS systems, telephones, and folding equipment.

Physical Demands

●        This position requires long periods of standing and walking, ability to lift and move up to 50lbs.

Position Type/Expected Hours of Work

Travel

Required Education and Experience

●        Retail experience is preferred but not required.