Retail Stocker at Crate & Barrel

Job Title: Merchandise Handler II (Returns)

Reports to: Floor Supervisor

Job Description: The Merchandise Handler Returns is responsible for controlling the activities
related to tracking, shipping, receiving, distributing, and storing of returns.

Primary Responsibilities:

• Processes returns orders for materials or merchandise from sales staff or direct customer contact
• Tracks and monitors orders for customers and sales personnel and maintains customer files with sales contracts and other information
• Reviews orders for completeness according to reporting procedures
• Performs clerical tasks such as assisting with physical inventory, processing of returned products in internal systems, and collecting data about source of returns
• Resolves any discrepancies between return documentation and physical product
• Communicates with internal and external groups including warehouse, clients, suppliers and vendors
• Inspects returns and identifies products that can be resold
• Works within Warehouse Management Software System for all inventory information
• Transfers returned materials, packs, and prepares returns for shipment while in storage
• Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Knowledge, Skills, and Abilities:

• Experience and working knowledge of warehouse management systems
• Advanced English Language proficiency
• Computer literate including but not limited to Google OS
• Mechanical aptitude to assemble furniture pieces
• Possess a complete understanding of training and communication resources relevant to the position
• Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Attention to detail

Experience Required:
? 1+ years previous related work experience
? High School Diploma or GED equivalent

Physical and Visual Activities **
On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office
equipment, move around the facility and communicate. Ability to frequently handle paperwork and/or remain
stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have
foot controls for operating equipment.

Physical Demands **
Movement of product, supplies and/or boxes to and from all levels of the store and stockroom. Ability to move
and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300
lbs with appropriate equipment.

Environmental/Atmospheric Conditions **
Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible