Retail Shift Lead (Full-time) $20.75 hour + tips (tip pooling averages $5-$12/hour) - StateHouse Holdings Inc.

SUMMARY:

The Retail Shift Lead plays a key role in ensuring the smooth operation of the retail location during their assigned shift. The shift lead is the point of contact for Budtender and customer questions. The role focuses on providing excellent customer service, inventory management, and promoting a positive work environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)

· Provides excellent customer experience.

· Accurately log customer in computer systems.

· Accurate records customer transactions in POS system.

· Ensure all technology platforms are updated with our the most current information (specials, events, marketing materials).

· Handles all returns, exchanges and employee purchases.

· Ensures inventory controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given.

· Ensures all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning.

· Ensures that all phases of the customer experience remain seamless and exceed their expectations.

· Appropriately authorizes discounts and other changes on sales receipts.

· Ensures all display cases have uniform offerings and accurate labeling.

· Executes marketing efforts as directed by the Retail Leadership team.

· Ensures proper ambiance and cleanliness within venue at all times.

· Keeps up to date on locations daily/weekly sales, promotions, and discounts.

· Assists in the training of new employees or processes.

· Oversees the floor to ensure staff is on task at all times.

· Maintains proper cash-handling procedures at all times.

· Accurately distributes cash tips to tip-pooling employees.

· Accurately accounts for all cash and points out cash variances.

· Reports personnel issues to manager.

· Other duties as assigned

CORE COMPETENCIES

· Aligns and complies with company policies, procedures, and values.

· Understands and adheres to all city and state cannabis regulations.

· Maintains professionalism in appearance, approach, and communication.

· Must be able to adapt to a changing work environment.

· Ability to work effectively with colleagues and other departments.

· Willingness to assist and support team members to achieve common goals.

· Ability to identify customer needs to match them with suitable products.

· Ability to use inventory management software and other retail tools.

· Excellent interpersonal and communication skills.

· Strong organizational and problem-solving skills.

· Ability to multitask and prioritize in a fast-paced environment.

· Ability to provide a welcoming environment for all customers.

· Must be able to:

o Perform job functions with attention to detail, speed, and accuracy

o Prioritize and organize

o Be a clear thinker, remain calm, and resolve problems using good judgment

o Follow directions thoroughly

o Understand guest needs

o Work cohesively and professionally with co-workers

· Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.

· Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

· Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.

· Frequently: Face contact with customers and staff

· Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.

· Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

· Occasionally: Overnight shifts between the hours of 9pm-5am

EDUCATION AND EXPERIENCE REQUIRED

· High school diploma or GED

· Prior retail or customer service experience (1-3 years)

· Knowledgeable in Microsoft Word, with advanced knowledge in Excel

· Must be 21+ years old and pass a criminal background check requirement