Retail Shift Lead (Full-time) $18.50 hour + tips ((tip pooling averages $5-$12/hour) - StateHouse Holdings Inc.

JOB SUMMARY

• Leads department operations.
• Provides department schedule for supervisor approval.
• Ensures the department provides excellent service and exceptional client interactions to achieve Harborside’s standards for client care.
• Ensures that all phases of the client experience remain seamless and exceed their expectations.
• Provides exceptional service and product knowledge.
• Ensures the exchange of register drawers. 
• Appropriately authorizes discounts and other changes in sales receipts.
• Ensures all display cases have uniform offerings and accurate labeling.
• Interfaces with Inventory Department to fulfill client product requests.
• Resolves client issues and/or escalate to Safety when appropriate.
• Ensures opening and closing procedures are accurately performed.
• Maintains a positive, caring attitude, and treat clients/co-workers with respect and sensitivity.
• Demonstrates leadership and compassionate management.
• Partners with the General Manager to ensure all performance expectations are being met.
• Ensures Harborside policies and procedures are being observed by department staff.
• Supervises, coaches, and communicates with department staff to meet and exceed performance expectations.
• Partners with the Safety and Compliance to ensure all on-site consumption policies and guidelines are met.
• Partners with Vendor Relations and Marketing to ensure all expectations are met.
• Maintains strict confidentiality with client information.
• Follows and integrates Harborside policies and procedures into all on-the-job interactions, tasks and behaviors.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Perform associate duties as required
• Ensure sample program is properly utilized
• Ensure laboratory test results are current and accurate
• Maintain and ensure all departmental equipment is functioning and in good working order
• Attend required meetings and participate in team and professional development activities
• Fill in when short-staffed
• Provide timely and appropriate feedback to Supervisors
• Perform other duties as assigned by Supervisors

PERFORMANCE REQUIREMENTS

• Basic Knowledge of cannabis law
• Outstanding client relations skills
• Conflict resolution skills
• Knowledge of cannabis strains and applications, effects and routes of delivery
• Knowledgeable in Microsoft Office Suite
• Excellent communication skills
• Basic computer operating skills
• Basic math skills 

GENERAL PERFORMANCE REQUIREMENTS

• Provide excellent service
• Present a professional image in appearance, actions and words
• Demonstrate ownership, accountability, initiative, and quality of work
• Build positive team relationships throughout your department and Harborside
• Work scheduled shifts
• Record all time worked accurately, promptly, and honestly
• Follow all safety policies
• Be a role model for the Harborside Experience
• Understand and practice Harborside values
• Demonstrate ethical behavior

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Requires prolonged standing and some bending, stooping and stretching
• Ability to operate a computer, POS system and other office equipment
• Moving up to 40 pounds on occasion
• Work will generally be performed in a fast-paced cannabis dispensary
• Involves frequent contact with clients and staff
• Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

EDUCATION/EXPERIENCE

• High school diploma or GED
• Prior management/supervisory experience (1-3 years)
• Prior research and study of cannabis and/or completion of cannabis industry-related educational programs
• Prior retail or customer service experience (1-3 years)
• Experience working in the cannabis industry highly desirable
• Experience in the health industry highly desirable
• Must be 21+ years old and pass a criminal background check

Medical, dental, vision

401k

Paid time off

Employee discount program