Retail Sales Team Lead-Starcrest Store - The Soccer Factory

Retail Sales Floor Lead

Job Summary:

As a Retail Sales Floor Lead, you will play a pivotal role in driving our store's sales by providing exceptional customer service, maintaining an organized sales floor, and leading by example. You will oversee the sales floor operations, manage a team of sales associates, and ensure customers have a positive shopping experience. Your leadership skills and retail expertise will contribute to our store meeting its sales targets and operational goals.

Key Responsibilities:

• Sales and Customer Service

  • Drive sales by engaging with customers, understanding their needs, and providing personalized solutions.
  • Ensure a high level of customer satisfaction by delivering exceptional service and resolving customer issues promptly.
  • Train and motivate sales associates to improve sales techniques and customer interaction.

• perational Management

  • Oversee the visual merchandising of the sales floor, ensuring it is well-organized and visually appealing.
  • Coordinate with the inventory team to ensure stock levels are maintained and accurately reflected on the sales floor.
  • Implement and enforce store policies and procedures to maintain operational efficiency.
  • Collaborate with the Store Manager and other department leads to achieve overall store objectives.

• Customer Experience

  • Ensure the sales floor is clean, safe, and inviting for customers.
  • Address and escalate customer feedback to the Store Manager as necessary.
  • Stay informed about new products, services, and promotional activities to accurately inform customers.

Qualifications:

• High school diploma or equivalent.
• Previous retail sales experience, with at least 1 year in a supervisory or leadership role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proven ability to meet sales targets and manage operational tasks.
• Knowledge of retail management systems and procedures.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and move merchandise up to 50 lbs.

What We Offer:

• Competitive salary and performance bonuses.
• Employee discounts and perks.
• Opportunities for professional growth and development.
• A dynamic and supportive team environment.

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