Retail Sales Representative - Vyve Broadband

Hey you! Yesss, you. You’re likely reading this job posting on a device or computer connected to the internet. But did you know that the internet you’re using now was likely ordered to specification, delivered, and installed by a company just like Vyve.  And we’re looking for someone like you to help us do what we do best.

Vyve Broadband serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. We offer a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud. 

Whether you’re looking to learn a new skill or advance your existing career in an in-demand industry, Vyve Broadband is looking for you.

Why Vyve?

• Crazy competitive benefits such as:
  • Free Vyve services for those who live within our service area
  • Paid Training
  • Uncapped Commission
  • Career Progression with courses that come with raises and bonuses
  • Medical, Vision, and Dental
  • Long- and Short-Term Disability paid for by the company
  • Hospital, Accident & Critical Illness Insurance
  • 401k with a 100% match up to $1250 per year!
  • Pet Insurance, Home & Auto Insurance Discounts, Identity Theft Protection, Legal Plans, etc.
  • Paid Time Off
• Friendly & fun work environment
• Great culture that encourages growth

Job Description:

• Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
• Resolves customer issues of a complex nature
• Demonstrates a strong passion for selling Vyve products and services
• Meets and exceeds monthly revenue sales targets
• Generates and/or maintains departmental reports as required
• Serves as a mentor to other team members, providing instruction, support and direction
• Performs all duties of Retail Sales Agent as necessary including:
• Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
• Accurately explains bills and Company policies and procedures concerning prices, billing and service
• Determines customer needs and educates customer in order to sell or upgrade services
• Accurately documents all sales/order activity via online database system
• Processes customer payments accurately and balances daily transactions according to established cash management procedures
• Collects delinquent accounts
• Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
• Issues, receives, and maintains records of customer-premise equipment
• Troubleshoots service-related problems with customers; tests customer-premise equipment
• May contact customers regarding company services
• Exercises positive and cooperative behavior that promotes teamwork
• Performs other duties as assigned
• Ability to travel as needed

Required Skills & Qualifications:

• 2 years in customer service and/or sales industry; phone or face-to-face contact with consumers
• Ability to handle multiple tasks
• Ability to toggle between several different programs and not get overwhelmed
• Strong organization and time management skills
• Excellent interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation
• Use of computers, keyboards and software applications
• Ability to type 35 wpm
• High School Diploma or GED
• Bi-lingual (a plus but not a requirement!)

Vyve Broadband is an equal opportunity employer and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

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