Retail Sales Consultant at Optimum

Job Summary

Optimum wants enthusiastic, motivated, and self-driven individuals who want to reshape the way people connect. As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company! Your dynamic personality will forge powerful connections with our customers, while exceeding sales targets, and delivering an unparalleled partner and customer experience.

As a valued member of the Optimum Retail team, you will leverage your individualistic personality to become an in-store brand ambassador that focuses on selling our industry-leading connectivity solutions while creating lifelong customers by delivering an exceptional customer service experience!  

Our culture of excellence provides a pathway to success as your leaders, and peers, will support your personal and professional growth by cultivating the skills needed to achieve and sales targets, allowing you to be a successful earner in Optimum’s lucrative compensation plan.

Responsibilities

• Connection builder: Your communication skills will be the magic that bridges the digital divide. You will be the first point of contact for our customers, and it's your responsibility to create a positive and welcoming environment. Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services. 
• Store Expert: As a product expert, you will have a deep understanding of our products and services. Stay up to date with the latest trends and advancements in the telecommunications/mobile industry. This knowledge will enable you to educate customers about different options available and recommend the best solutions to meet their specific needs.
• Problem Solver: Assist customers with billing and service-related questions, ensuring they have a clear understanding of their accounts. Process payments, exchanges, and equipment issues efficiently and accurately. Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.
• Brand Ambassador: As the local face of our Company, you will embody the Optimum brand. Demonstrate professionalism, integrity, and enthusiasm in all customer interactions. Represent our company values and create a lasting impression that reflects positively on our brand.
• Team Builder: Work closely with your colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and provide backup support when needed. Foster a supportive and collaborative team environment that contributes to overall customer satisfaction.

Qualifications

Minimum Qualifications and Essential Functions:

• High school diploma or equivalent is necessary. 
• A minimum of one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Self-motivator with a knack for working independently.
• Proficient computer and technical skills, that help support the best customer solutions.
• Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
• Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 35 pounds.
• Ability to work full time and weekends as necessary.

Preferred Qualifications:

• Sales-centric mindset: A genuine passion for delivering exceptional sales results by exceeding sales targets.  Ability to empathize with customers, understand their needs, and provide tailored solutions. Strong interpersonal and communication skills to build rapport and establish trust.
• Extensive product knowledge: Deep understanding of mobile and fixed-line products and services. Stay current with industry trends, technological advancements, and competitive offerings. Ability to translate technical information into easily understandable terms for customers.
• Digital proficiency: Comfortable navigating digital platforms and tools. Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications. Ability to adapt to new technologies and embrace digital transformation.
• Sales Swagger: Experience is awesome, but a positive attitude is everything!
• Teamwork makes the dream work: Daily collaboration with your peers drives the overall health and success of the store.
• Customer Focused: Ensure that each guest receives the best experience possible so that when they leave, they tell ALL their friends about YOU!
• Talk the Talk: You know your stuff. That not only means our products, services, and promotions, but what the competition has as well!
• Goals = Know your targets. We will help track your performance to demolish those goals every month!

What’s In It For You:

• Unlimited earning potential: Base pay + Uncapped Commission structure = $100,000+ combined income potential.[1] 
• Comprehensive training: We'll equip you with the knowledge you need to succeed.
• Top-notch benefits: Medical, Dental & Vision Insurance from day one.
• Time to relax: Enjoy paid vacation and sick pay.
• Incentives galore: Dive into our Sales Incentive and Bonus programs for additional earning opportunities
• Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
• Stay connected: Discounted TV/Internet/Phone Employee product benefits.[2]
• Secure your future: Contribute to a 401(k) with company-matched funds.
• Continuous growth: Opportunities for career advancement within our organization.

 [1] Estimated and not guaranteed. Earning potential varies based on individual sales performance and subject to the terms of applicable commission plan(s), which may be modified by the Company in its discretion.
 [2] Subject to eligibility requirements and Company plan terms, including location of residence in Optimum footprint.