Retail Sales Associate - Resale Store at Bergmann Center, Inc.

General summary:

Assist with the daily activities of the Resale Shop operations & provide supervision and job coaching services to clients assigned to work at resale store.

Principle duties and responsibilities:

Ensure a clean, orderly, organized and safe working and shopping environment at all times. Perform work in a safe manner in accordance to policy, procedure, CARF standards and MIOSHA. Report safety concerns in writing upon discovery to the safety manager.

• Demonstrate and promote superior customer service.
• Handle all complaints in a professional, fair and impartial manner.
• Provide supervision and job skill training to clients, in the areas of cashiering, receiving, sorting, cleaning and pricing, hanging and displaying miscellaneous items and complete all required documentation for clients.
• Assist in maintaining scheduled rotation of merchandise.
• Perform opening/closing functions of the store as assigned.
• Accept donations in accordance with policy and procedure.
• Watch for and recognize safety, security risks and thefts.
• Complete all required training and updates with Bergmann Center as well as North Country Community Mental Health. (Toolbox, CPR, first aid, recipient rights, gentle teaching, etc.)
• Maintain and safeguard the confidentiality of all clients.
• Must be able to work Saturdays.
• Ability to greet all customers in a courteous, polite and helpful manner.
• Ability to give direction and supervise clients and volunteers.
• Ability to keep volunteers and clients busy and feeling engaged.
• Ability to count back money to customers quickly and accurately and balance cash register draws.
• Utilize computer for researching recalls, pricing items and email
• Participate in Fundraising Activities.
• Answer phone and assist customers, clients and volunteers as needed.
• Implement and make decisions based on policies, procedures and practices
• Be committed to the mission and purpose of the Bergmann Center and Resale Shop and committed to following the Bergmann Center, Inc. code of ethics.
• Perform all other duties as assigned by supervisor.

Knowledge, Skills And Abilities Required:

• High school graduate with a minimum of one-year cashier and supervisory experience in retail sales and/or customer service.
• Experience working with adults with mental and physical challenges preferred, but not a requirement.
• Operate a cash register, credit card machine, adding machine, calculator, copier, printer, computer, and phone.
• Meet physical requirements for position which include; bending, reaching, lifting, dragging and carrying over 25 pounds on a daily basis, standing on concrete up to 8 hours a day.
• Good time management and organizational skills.
• Attention to detail and quality and setting priorities.
• Have reliable transportation.
• Travel and complete all training, as required.
• Work with others as a team and display positive attitude.
• Ability to accept constructive criticism.
• Dependable and maintain good attendance record.
• Display a professional, patient, understanding and a positive attitude in all situations.
• Must have adequate coping and problem solving skills.
• Work and follow through on assignments independently.
• Ability to teach, train, coach and motivate others in a positive and professional manner.
• Emotionally stable and mature.
• Maintain confidentiality at all times.
• Ability to pass background check and drug test.