Retail Sales Associate - Canada Goose Inc.

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The Brand Ambassador - Experience is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand.  You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, building brand loyalty, and collaborating with your team to ensure a seamless customer journey.  Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.    

What You’ll Do:

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Provide customers with product recommendations that meet their needs though expert product knowledge.
• Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Create meaningful and lasting client relationships and foster customer loyalty through consistent outreach around upcoming product launches and brand events.
• Engage and inspire assigned clients by facilitating personal shopping appointments.
• Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Contribute to a positive and productive store environment through teamwork and collaboration.
• Demonstrate curiosity and passion for learning and development by participating in all educational initiatives and strategies.
• Actively seek feedback to improve performance and cultivate personal and professional growth.
• Consistently demonstrate company values and behaviours in all interactions.
• Support with the execution of all operating standards.
• Accurately and efficiently utilize register systems and store tools in compliance with Canada Goose standards.
• Support in the upkeep of overall physical store maintenance and cleanliness.

Let’s Talk About You:

• Minimum 2 years of retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Previous experience working with luxury lifestyle brands in high-volume traffic locations.
• Ability to stand for long periods of time and flexible to work retail hours including evenings, weekends, and holidays.
• Excellent time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and knows when to seek guidance.
• Basic computer skills in Microsoft Office, specifically, Word and Excel
• Proficiency in another language is an asset.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.