Retail Project Coordinator - Pella Mid-Atlantic

Do you enjoy working with customers? Are you able to handle multiple projects at once? Are you detail oriented? If you answered yes to these questions, this position is for you!

Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring a Service Coordinator. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.

We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion!

Position Overview:

This position will be responsible for Project Coordination for all Retail installations. They will be responsible for customer service, scheduling technicians to go out to the customer’s residence at various phases of the project, collect payments and ensure that the project is completed correctly and within the time-frame promised to the customer. This position requires strong customer service skills and the ability to handle multiple projects at once.

Responsibilities:

• Serve as the primary point of contact for retail customers after the time of sale
• Coordinating all aspects of the customer's installation from beginning to completion
• Purchasing product for our corporate manufacturing facilities
• Communicate and maintain contact with home owners, contractors and fellow employees regarding the status of projects
• Responsible for working on multiple projects at one time.
• Create work orders (crew packs) for all retail installations for the upcoming week
• Respond to emails and calls from customers including answering the department phone ring group
• Process credit card payments and forward check payments to Accounting
• Enter job notes into PSI and OMS 
• Collect payments from customers at point of delivery and completion of installation job
• Other duties as assigned.

Skills/Knowledge:

• Bachelors degree preferred
• 2 years customer service or general business experience preferred
• Experience with telephone communications; e-mail; style and format of letters and reports.
• Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products.
• Strong listening skills
• Speak and respond clearly and persuasively in positive or negative situations with a sense of urgency for our customer
• Write legibly and informatively; read and interpret written information; edit work for spelling and grammar
• Ability to present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra and geometry.
• Deal with problems involving a few concrete variables in standardized situations, attention to detail and accuracy
• Establish priorities; work independently; proceed with objectives and little supervision.
• Meet company established job performance standards, investigate ways to improve, and promote quality and productivity.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
• Adapts to changes in the work environment
• Observes established safety and security procedures
• Consistently at work and on time; ensures work responsibilities are covered when absent

Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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