Retail Parts Pro - Chicago Heights, IL - ADVANCE AUTO PARTS STORE

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12358237
## Job Description
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age
national origin, religion, sexual orientation, gender identity, status
as a veteran and basis of disability or any other federal, state or
local protected class.


What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced
functions of the DIY business. The role has expert knowledge of store
systems, advanced automotive system knowledge and part knowledge. This
role has the ability for advanced identification, trouble shooting and
project assistance for DIY customers. The role has the ability to source
from numerous places including special order, FDO, second source, etc.
The role has in-depth knowledge of the store inventory and maintenance
processes. Position is full time.
Primary Responsibilities
Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal / store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper
installs, etc.
Ensure high standards of customer service and store appearance
standards
Key holder responsibilities (task assignment and completion, safety,
open/close duties)
Secondary Responsibilities
Assist in store inventory processes including truck put away, shoot
outs, cycle counts, back stock, etc.
Store Cleanliness including floors, bathrooms, facing, dusting, parking
lot
Provide DIY services including battery installation, testing, wiper
installs, etc.
Success Factors
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
Expert at testing and diagnostic equipment for DIY services
ASE P2 certified or ASE ready equivalent
Advanced solution, project and product quality recommendation ability
Advanced parts lookup and sourcing
Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro
Working knowledge of automotive systems, and diagnostic ability to
include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English (Spanish a plus); communicate effectively and
build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating
and maintenance instructions, parts catalogs, and procedure manuals;
ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or
diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately: add, subtract, multiply, and divide in all
units of measure, using whole numbers, common fractions, and decimals
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Retail Parts Pro up for Success
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer
transactions
Education

Certificates, Licenses, Registrations

Must have a valid driver's license
ASE certification preferred, but not required
Physical Demands