RETAIL ORDER ADMINISTRATOR - GLOBAL MERCHANDISING SERVICES INC

ABOUT GLOBAL MERCHANDISING SERVICES:

Global Merchandising Services are music artist, celebrity, and brand merchandise experts. Headquartered in London and Los Angeles, Global is a licensing powerhouse with best-in-class design, product development, and manufacturing and direct-to-consumer sales.

Global executes and delivers business through all channels of retail distribution, live events, web stores, pop-up stores, brand origination and development, sponsorship, endorsements, and third-party licensing. As the exclusive partner for its extensive roster of musical artists and brands, Global develops unique and innovative merchandise programs for its clients.

SCHEDULE:

New hires are required to work in the office Monday through Friday, from 9 AM to 6 PM. Once fully trained, the supervisor will transition the new hire to a hybrid schedule, with the option to work from home on Mondays and Fridays.

JOB SUMMARY:

Responsible for processing all incoming orders on a daily basis.  Ensuring complete accuracy on all orders and liaising internally with sales & production team, daily. 

ESSENTIAL DUTIES

• Processing all incoming customer Purchase Orders from all retailers, ensuring complete accuracy throughout, including but not limited to details, such as item codes, product descriptions, quantities, pricing, shipping/delivery dates, and pre-pack info.
• Following in-house processes to submit orders to production teams via Asana
• Maintain partner and buyer WIPs and update daily, utilizing but not limited to google sheets.
• Work closely with and effectively communicating with all Retail Sales Account Managers and Production team members.
• Liaising with external accounts to obtain corrected purchase orders, working alongside the Sales Account Managers to always ensure clear and concise communication.

JOB QUALIFICATIONS & SKILLS

• Proven accurate data entry & excellent administration skills
• Proven ability to spot errors, identify queries and assist with problem solving.
• Highly skilled in Microsoft 365, specifically high level proficiency in Excel is critical
• Has worked as part of a team, and has proven abilities in learning new processes.
• Working knowledge of Asana, preferred.
• Basic accountancy knowledge, preferred
• Understanding of web-based applications such as google drive, preferred.
• Team Player – positive can-do attitude, with exceptional follow-up and follow-through
• Adaptable – Ability to learn and adapt quickly in a high-paced, ever-changing environment.
• Cool under pressure – able to work within strict deadlines
• Organized – Prioritize and manage multiple tasks concurrently with minimal supervision
• Self-reliant – Monitor your own work to ensure accuracy, thoroughness, and quality.
• Must be able to deal with frequent change, delays, or unexpected events
• Must have excellent communication and interpersonal skills and are very detail oriented.
• Ability to work with multiple departments (Operations, Sales, Marketing)
• 3+ years’ work experience in B2B preferred
• Familiarity or ability to learn multiple platforms will be required.
• Able to respond to and accept analysis and judgement of work in order to learn and complete tasks as required.

 PHYSICAL REQUIREMENTS

• Ability to talk or hear in order to give and receive information and instructions.
• Ability to stand, walk, sit, use hands to type, handle or feel objects, tools or controls.
• Ability to reach with hands and arms.
• Ability to use computer keyboard up to 80% of the day.
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.
• Lift and/or move up to 25 pounds.

This job description is not intended to be all-inclusive. Global Merchandising Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against based on disability. EOE/AA M/F/D/V.