Retail Operations Manager at Nine Line Apparel

About Us: Nine Line Apparel is a dynamic and rapidly growing retail apparel brand committed to providing high-quality products to our customers. We believe in fostering a positive shopping experience and creating a vibrant atmosphere within our stores. With a focus on innovation and customer satisfaction, we're looking for a talented and experienced Assistant Store Manager to support our Retail Store Manager in leading our team and driving the success of our store.

Job Description:

As the Retail Store Operations Manager, you will work closely with the General Manager to ensure the smooth operation of the retail store. Your primary responsibilities will include:

• Assisting in the day-to-day management of store operations, including sales, inventory management, and customer service.
• Supporting the General Manager in achieving sales targets and maximizing profitability.
• Supervising and motivating retail staff to deliver exceptional customer service and achieve performance goals.
• Assisting in recruiting, training, and developing team members to enhance their skills and productivity.
• Contributing to creating a positive and engaging work environment that fosters teamwork and collaboration.
• Ensuring compliance with company policies and procedures, as well as regulatory requirements.
• Handling customer inquiries, concerns, and complaints in a professional and timely manner.
• Collaborating with the General Manager to implement marketing and promotional strategies to drive sales and increase foot traffic.
• Assisting with merchandising and visual presentation to enhance the overall shopping experience for customers.
• Performing administrative tasks such as scheduling, payroll, and reporting as needed.

Requirements:

• Previous experience in a retail supervisor or assistant management role.
• Demonstrated ability to lead and motivate a team to achieve sales targets and deliver exceptional customer service.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in retail operations, including inventory management, merchandising, and sales techniques.

Preferred Skills:

• Knowledge of relevant software applications, such as point-of-sale systems and Microsoft Office particularly Microsoft Excel.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Physical Demands:

• Consistent standing for long periods of time.
• Consistent moving, delivering, processing, and lifting up to 50 lbs.
• Bending, stretching, twisting, reaching up/out.

Hours of Work:

• Flexible scheduling may be necessary to accommodate the needs of the business, including evenings, weekends, and holidays.
• Availability during peak business hours to support operations and ensure exceptional customer service delivery.
• Willingness to adapt to a dynamic work environment and occasional adjustments in schedule.

Travel:

• Occasional travel may be required for training, conferences, or meetings.
• Travel expectations are minimal and may involve local or regional travel within a reasonable commuting distance.
• Willingness and ability to occasionally travel for professional development or business-related purposes are desirable traits.