Retail Manager - Hospital Cafeteria, Travel Support Team - Cleveland, Ohio Market - Hospital Housekeeping Systems LLC

We are looking for a detailed-oriented, proactive, and quality-driven Retail Manager to serve as part of our food and nutrition team. If your skills match these, we encourage you to apply. 

In this role, you will manage the day-to-day operations of our retail area in the cafe. You will also be an integral part of the patient healing process by providing excellent customer service and dining experiences to visitors and care partners in the facility. 

We provide the necessary training and appropriate tools to help you grow and earn the opportunity to advance into a director role. If you are willing to work hard, lead with intention, and hold yourself accountable to your results, you’ll be successful with HHS. 

Military-experienced candidates are encouraged to apply. 

Responsibilities:

• Direct food and nutrition services in retail area
• Follow company programs based on Joint Commission regulations and customize to facility needs
• Follow company HACCP standards to be compliant with federal, state, and local regulatory requirements
• Monitor and submit all required information of sales and cost for department
• Hire, train, and mentor staff
• Maintain and enforce disciplinary policy and follows through on procedures
• Complete work schedules to ensure adequate coverage for all food and nutrition services functions
• Provide excellent customer service
• Develop and monitor evaluation processes for customer satisfaction
• Ensure processes are followed and initiate performance improvements within troubled areas
• Continually nurture client relationship through excellent communication, integrity, and performance

Requirements:

• 2 year associate degree required, bachelor degree preferred
• 5 years of operations experience of which at least 3 must be at management level
• Knowledge of hospital foodservice and nutrition operations
• Certified Dietary Manager Certificate, or willingness to complete within the first 18 months
• Excellent verbal and written communication skills
• Excellent client relationship management skills

HHS Summary:

HHS was founded in 1975 by Jim Spry, who began his work in the outsourcing business in 1964 with Red Top, Inc, a company that pioneered hospital housekeeping support services. Jim helped Red Top grow into a national organization and later helped a competitor establish its business after Red Top sold. His experience in the field led to the development of HHS. Throughout the past 45+ years of business, HHS has developed our expertise in integral support services including housekeeping, food services, facility maintenance, and technology for the healthcare, government, senior living, resort, aviation, and education industries. HHS has experienced a growth rate of about 10% per year and is seeking great leaders and team members to grow with us. Being successful with HHS doesn’t mean you have to have a degree, but it does require hard work and operating as a team to achieve results. 

Benefits and Compensation

We offer PTO, full benefits, and career advancement opportunities based on performance.

HHS is an Equal Employment Opportunity Employer and is committed to workplace diversity.