Retail Manager- Gulf Coast, FL - Compass Group, North America

Flik Hospitality Group



Position Title: Retail Manager


Reports To: Director of Dining Services





What makes FLIK click



What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.




We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.







Join Our Team: Retail Manager in Gulf Coast, Florida



About Us:

With state-of-the-art facilities, passionate staff, and a vibrant community, FLIK provides provide students, families, and visitors with exceptional experiences in every interaction-including our retail and dining services.





Role Overview:

As the Retail Manager, you will manage 5 branded retail outlets including a coffee shop ensuring the seamless operation of our retail and cafeteria spaces. Under the guidance of the Director of Dining Services, you’ll create dynamic experiences that align with our school’s commitment to excellence. From handling special events to leading a team that delivers outstanding service, you’ll play a pivotal role in creating a welcoming environment for students, families, and guests.





Key Responsibilities:

* Operational Excellence: Plan and oversee 5 retail outlets daily.

* lead cash controls, payroll records, and ensure accurate hiring and training of hourly team members.

* Customer Experience: Ensure customer satisfaction through safe, efficient, and resourceful operations while maintaining excellent public relations.

* Team Leadership: Direct staff to deliver credible retail services aligned with corporate policies and high presentation standards.

* Training & Development: Train team members in customer service, portioning, cashier skills, and safety/sanitation procedures to ensure exceptional service.

* Financial Management: Implement cash handling standards to prevent theft and maintain accountability, completing all required reports on time.

* Communication: Champion clear and effective communication with team members, management, students, families, and community partners.

* Standards Maintenance: Uphold cleanliness, sanitation, and safety protocols to align with both corporate standards and the school’s values.





Preferred Qualifications:

* Education: B.S. Degree in Food Services Technology/Management or related field preferred; A.A. Degree plus three years of related experience also acceptable.

* Experience: Minimum of 2-4 of multi-unit retail food service management experience, depending on educational background.

* Expertise: Knowledge of food and consumer trends with a focus on quality, sanitation, cost controls, marketing, and innovative presentation.

* Financial Acumen: Experience with P&L accountability, budgeting, and cash retail operations.

* Leadership Skills: Proven supervisory, management, coaching, and mentoring abilities.

* Marketing Savvy: Retail marketing experience is a significant plus.

* Tech Proficiency: Proficient in Microsoft Office Suite, email, internet, and other relevant computer programs.

* Interpersonal Skills: Strong written and verbal communication skills, with the ability to engage effectively at all levels of the organization.








Why Join Us?







+ Impactful Role: Be part of a school that combines best-in-class athletics and academic perfection.


+ Dynamic Environment: Enjoy working in a fast-paced, energetic setting that’s as inspiring as the Gulf Coast views.


+ Career Growth: Take advantage of opportunities for personal and professional development.


+ Community Focus: Join a team dedicated to enhancing the lives of students and creating memorable experiences for families and guests.



Bring your passion for leadership, innovation, and service where your contributions will help drive a thriving retail operation that supports the spirit of our athletic and academic community. Apply today and be part of a winning team!







Apply to Flik today!


Flik is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Flik maintains a drug-free workplace.


Associates at Flik Hospitality are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.


Req ID: 1385937


Flik Hospitality Group


NANCY M TEIXEIRA


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