Retail Manager 2 - Sodexo

Unit Description

Work for a company that cares for its people and offers opportunities for personal growth!

Sodexo is seeking a Retail Manager 2 for their Yale New Haven Hospital, York Street Campus in New Haven, CT.

The Retail Manager will oversee front and back-of-house retail operations and manage a team of approximately 30 union, frontline staff. Responsibilities include retail menu and promotion development, cash handling and driving retail sales. 

The successful candidate for this role will:

• motivate, coach, mentor and develop frontline (hourly-paid), staff;
• provide stellar customer service;
• oversee cash handing processes, and POS programming and maintenance;
• ensure company food and physical safety programs and standards are followed;
• conduct retail brand standard audits (in-house and national brands);
• maintain integrity of retail branded concept standards (national and in-house brands);
• manage the opening and closing the operation as well daily retail food service operations;
• ensure all needed signage (including digital) is in place;
• manage vendor relationships and compliance; and/or
• maintain all product merchandising, marketing, and ordering standards are in place.

Key Duties:

• ensure there is a zero-harm mindset for ourselves, our customers, our food & employees
• direct daily operations of food quality & customer service in a retail food operation that may include branded concepts and ensuring that employees have appropriate equipment, supplies and resources
• manage cash handling protocols & control procedures according to Sodexo policies
• maintain client satisfaction for food quality & customer service
• be accountable for the execution of service quality by maintaining the highest level of delivery
• supervise day-to-day work activities of food service workers, supervisors & manager

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED or EquivalentBasic Management Experience - 1 yearSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.