Retail and Lodging Manager- Willow Beach - Guest Services

Compensation Amount:
52,000.00 USD Annual

Job Summary:
The Retail Front Desk Manager oversees front desk operations, including guest check-ins, check-outs, and reservations for the campground. They also manage the retail store and ensure that staff and resources meet financial goals. A key aspect of their role is fostering a team environment for exceptional customer service while ensuring consistent staff performance and accountability in both the retail and lodging operations.

Job Description:

ESSENTIAL FUNCTIONS- FRONT DESK

• Assist in planning daily operations, analyzing sales and revenue, ensuring budget compliance, and overseeing unit-specific duties to increase sales.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Perform unit opening and closing procedures.
• Establish and implement loss prevention procedures.
• Merchandise inventory to maximize sales and profit potential. Direct and implement promotional strategies and programs.
• Merchandise inventory to maximize sales and profit potential. Direct and implement promotional strategies and programs.
• Work with the Visual Merchandising Manager to create product displays that align with brand standards and ensure stock levels meet sales trends.
• Enter new merchandise data into the POS system accurately to keep track of inventory smoothly.
• Monitor and manage the cleanliness and safety of campground facilities.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk and retail staff.
• Respond to guest inquiries and resolve customer complaints.
• Adhere to standards for maintaining and upkeeping the unit's equipment, housekeeping, sanitation, dress code, and cash control to ensure a safe facility environment. Report on Safety issues to the General Manager.
• Manage reservations for RV and tent sites, ensuring accurate bookings and optimal campsite assignments.
• Ensure campground facilities are clean and safe while enforcing policies for guest satisfaction.
  

ESSENTIAL FUNCTIONS- RETAIL

• Manage and successfully maintain a smooth, efficient, effective, and profitable store and lodge.
• Managing inventory levels and ordering new products
• Ensure that staff understand and can successfully execute all facets of their jobs, including but not limited to cash handling, re-stocking, merchandising, and customer service.
• Cultivate a collaborative and productive team environment.
• Ensure compliance with existing health and safety regulations.
• Coordinate, analyze, observe, meet deadlines, and make decisions that reflect GSI company strategies.
  

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma. A bachelor's degree or related customer service experience is preferred.
• Clerical skills, including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Manage all controllable costs to keep operations profitable.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone, and other communications skills.
• Experience in managing and training a team of at least four.
  

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Reservations system. POS system.