Retail Loan Officer - Mission Loans

Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience.  As a Retail Loan Officer, your primary mission is to deliver a best-in-class customer experience by helping customers assess their financial situation, select the best loan product, and guide them through the mortgage loan process to lead to on-time closings. 

PRIMARY DUTIES & RESPONSIBILITIES:

• Deliver a best-in-class customer experience to all customers.
• Contact customers through inbound and outbound calls via company-provided leads and marketing resources.
• Assess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for them.
• Accurately input borrower information for a complete loan application and continue to maintain an accurate borrower profile within the CRM &/or LOS throughout the loan transaction. 
• Collect borrower qualification documentation and review it to verify that supporting documentation matches the application to ensure a complete loan submission to processing.
• Communicate clearly, frequently, and effectively with borrowers to seamlessly guide them through the loan process.
• Partner with the processing department to resolve problems, qualification issues, or conditions throughout the production and fulfillment process.
• Operate with a goal to meet and exceed customer expectations.
• Operate in a manner that promotes loan quality and compliance with lending laws.
• Maintain loan production and quality performance at or above required goals.
• Focus on marketing and promotional strategies to attract new purchase business, promoting a broad spectrum of mortgage products.
• Build network and community relationships by promoting Mission Loans to realtors, builders, financial planners, and other referral sources.

SKILLS & ABILITIES:

• Subscribe to the mission of creating a truly customer and team-member-centric environment.
• Love to come to work every day and win.
• Strong phone skills, easily building rapport and connection with customers.
• Highly motivated, enthusiastic, and self-starter who can work as a team player.
• Excellent written and verbal communication skills.
• Strong problem-solving and creative thinking skills.
• Ability to work in a fast-paced, multi-tasking environment and manage multiple deadlines.
• Strong organization, follow-through, and time management skills.
• Excellent attention to detail with a commitment to accuracy and quality.
• Ability to learn and adapt to guideline changes.
• Flexibility to work up to 50 hours per week which may include some weekend hours.

QUALIFICATIONS & EXPERIENCE

• Licensed Loan Originator compliant with NMLS SAFE Act and actively holds 3 or more licenses.
• Ability to correctly and accurately structure and price loans.
• Extensive knowledge of the following loan programs/products:  conventional, FHA, VA, refinance and purchase (a plus - Jumbo, Non-QM).
• Current referral base from realtors, financial planners, builders, etc.
• Basic proficiency in Microsoft Office products (Excel, Word) and Google Suite.
• Experience with Byte is a plus.
• Bilingual (read, write, speak) in Spanish, a plus

Other Duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities. One may be asked to perform additional related duties, as assigned, to meet the organization's needs.

Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Notice to Agencies: Mission Loans, LLC. (the "Company") has an internal recruiting department. Mission Loans, LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Mission Loans, LLC. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Mission Loans, LLC. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Mission Loans, LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Mission Loans, LLC. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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