Retail - General Manager - Wallis Companies

SUMMARY

Convenience General Managers are responsible for the efficient and profitable operation of a single unit location.  Oversee the daily operation of all aspects of the store, manage controllable expenses, accept overall accountability and leadership for the development of all employees within the store and ensure the best customer service standards are in place.  Managers work on average of 50 hours per week and perform any position necessary to see that the store operates within Company standards and expectations. 

RESPONSIBILITIES BY COMPETENCY:

Business Results Orientation

• Analyze business reports
• Respond to business changes and create and implement appropriate actions
• Ensure employees are following food service protocol, including but not limited to temping and logging food per guidelines, following build to’s and proper disposal of expired food
• Perform financial analysis and attain expected store sales, profits, margins, and expenses; develop and implement plan
• Protect company assets at all times by (including, but not limited to): ensuring bank deposit is completed in timely manner on a daily basis, accurately posting markups/downs, store use of merchandise, voids and write offs within established guidelines, control the inventory in the store and complete necessary counts, investigate all sales, cash or operating discrepancies and report findings to management in a timely manner
• Manage employees, prepare work schedules, assign specific duties and ensure payroll submitted is accurate
• Work an irregular schedule per week and some evenings, weekends and holidays
• Maintain regular attendance and follow designated safety practices
• Ensure building and property is well maintained and deficiencies reported to appropriate personnel in a timely manner
• Perform other duties not listed as required

Communication

• Meet all daily, weekly and monthly reporting and information requirements
• Hold monthly store meetings with all employees to discuss policies, procedures, store happenings, and safety issues
• Contact appropriate members of leadership immediately when employee or customer incidents occur

Customer Service Orientation

• Meet all customer needs as efficiently and effectively as possible by providing exceptional customer service
• Follow up on all customer requests, complaints or suggestions
• Lead excellent customer service by example, promoting customer awareness and a customer-focused mindset
• Staff store according to plans
• Ensure customer and register Standards Operating Procedures (SOPs) are flawlessly executed

Developing Talent

• Recruit and retain a competent and professional work force while training, developing and coaching employees
• Ensure staff adheres to policies and procedures defined by Company policy, job description, etc.
• Develop strong talent consistently and continuously as evidenced by promotions
• Celebrate employee success and performance
• Seek opportunities for self-development 

Safety

• Review monthly store safety inspections
• Attend and participate in safety meetings
• Work diligently to correct safety deficiencies in a timely manner
• Investigate all work-related and/or customer injury/property damage accidents, identifying the conditions responsible and corrective action needed
• Follow all safety policies and procedures
• Inform appropriate personnel of unsafe conditions and behaviors, and recommend how to correct or eliminate them
• Report all work-related injuries immediately, and inform Manager/Human Resources
• Cooperate with the medical provider, and follow the treatment plan and Return-to-Work Program
• Work to avoid preventable accidents
• Complete ServSafe certification required for this position

Technical Expertise

• Adhere to all city, county and state regulations, including but not limited to the sale of age-restricted products
• Ensure proper operation, maintenance and profitability of the car wash and/or food service, if applicable
• Familiarize self and staff with Company Policy Manual, bulletins, memos and other communications
• Review video surveillance on a weekly basis or as needed and take appropriate action as required on findings
• Enforce Company policies
• Adhere to Company labor modeling guidelines
• Implement maintenance and cleaning checklist
• Merchandise effectively with appropriate signage and maintain inventory levels that promote an attractive store
• Understand, utilize, and adopt all business tools to accomplishdaily operations
• Complete required cash audits and investigate any discrepancies

SUPERVISORY RESPONSIBILITIES

Direct:  Sr. Assistant Manager, Assistant Manager, Shift Leader, Sales Associate, (where applicable) Maintenance Associate

Is responsible for the overall direction, coordination and evaluation of each person.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include planning, assigning and directing work; managing training and development; appraising performance, rewarding and disciplining employees up to and including termination with supervisor’s approval; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  (*denotes an essential qualification of the position)