Regional IT Operations Coordinator - MB2 Dental

Overview

MB2 Dental, a first-of-its-kind Dental Partnership Organization (DPO) founded in 2007 and based in Carrollton, TX, is actively hiring a Regional IT Operations Coordinator. This is an excellent opportunity to work in a highly collaborative team while independently managing multiple job tasks and responsibilities.

MB2 proudly collaborates with more than 720 Dentist Owners and supports over 730 practices across 42 states. Under the visionary leadership of our CEO, Dr. V, you will find a fulfilling career within the MB2 family right from the start. Join us today and discover why MB2 is widely recognized as an exceptional workplace that fosters professional growth and an unparalleled sense of community.

The role of a Regional IT Operations Coordinator, acting as a bridge between MB2 HQ and partner practices, involves a diverse set of responsibilities. By effectively managing these aspects, a Regional IT Operations Coordinator can contribute to the overall success and efficiency of IT operations across the organization's partner practices.

Benefits:

• Medical, dental, vision, and life insurance
• Short and long-term disability
• PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program

Job responsibilities include:

• Develop and implement IT plans and policies that support the organization's goals and collaborate with senior management to align IT strategies with overall business objectives.
• Serve as the primary point of contact between headquarters and partner practices for IT-related matters and facilitate communication and collaboration between partner practices and the central IT team.
• Build and maintain strong relationships with partnered practices, including doctor owners, practice staff, and practice IT support (where applicable)
• Oversee IT projects within the region and coordinate with project teams at our headquarters, ensuring successful implementation and adherence to timelines and budgets.
• Provide technical support to partner practices, addressing issues and ensuring efficient resolution of IT-related problems.
• Work with IT support teams, vendors, and service providers to implement and monitor IT security measures to safeguard data and systems, negotiate contracts, and meet service level agreements.
• Monitor expenses and identify cost-saving opportunities without compromising on service quality.
• Define and track key performance indicators (KPIs) for IT operations in the region.
• Generate regular reports for senior management, highlighting achievements, challenges, and opportunities for improvement.
• Facilitate change management processes for IT initiatives, ensuring smooth transitions and minimal disruptions.

Qualifications:

• 3+ years of IT experience
• Familiarity with dental software is preferred
• Some travel is required

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