Retail Customer Service Supervisor at Petsmart

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! 

Retail Customer Service Supervisor 

About Life at PetSmart 

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. 

Benefits that benefit you 

• Paid weekly  
• Flexible schedule  
• Health benefits: medical, dental, vision 
• 401k 
• Tuition assistance  
• Associate discounts and perks 
• Paid time off for fulltime associates 
• Career pathing 
• Development opportunities  

The impact you’ll make 

PetSmart’s Customer Service Supervisor, or as we like to call it, ‘Customer Service Lead’, has shared responsibility for the oversight of the safety of people and pets, customer experience, and pet care operations within the store. This role also shares responsibility of store cleanliness, and associate engagement. This job will also be responsible for upholding the company’s vision, mission, values, and strategy within the store. Depending on business need, this position may be full time or part time. This is a key holder position. 

• Customer Experience: Responsible for customer experience and outcomes conducted over the telephone, in person or online, and responding to customer concerns. Promotes and coordinates store events and marketing for Adoptions, Banfield/IVO Partnerships and Shot Clinics. 

• Brand Integrity: Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.Ensures safety environment for our associates, pets, and pet parents. 

• People Leadership: Promotes our culture of belonging by championing our resources and fostering a safe and inclusive workplace. Facilitates the associate experience and supports associate development. 

What we’re looking for 

• Passion for pets and people and the desire to grow a fulfilling career. 
• 2+ years of retail experience in a customer-focused environment. 
• Leadership experience preferred. 
• High school diploma or equivalent required. 
• Proficiency in computer applications. 
• Strong written and verbal communication skills. 

Do what you love 

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. 

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! 

*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. 

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.  

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)  

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law