Retail Customer Service II - Ikea

APPLY NOW!! HL1 JOB TYPE – Permanent, Part-time, Hourly Associate, ON SITE!! 1 year of experience in a high-volume customer facing environment Returns and exchanges, setting up deliveries and Customer fulfillment. HOURS – From 12-20 hours per week 5 days availability needed. SHIFT – Seeking work schedule availability weekends 9am-11pm FRI- SUNDAY and during the week at least 4pm-11pm. . The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance. PAY – The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience. BENEFITS ELIGIBLE? –(Limited for 12-20hrswk) All benefits except Medical and Prescription Drug coverage for 12-20hrs./wk. -IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3–5-week PTO and sick time accrual. You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience. • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager. • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience. • Builds emotional connections through meaningful and empathetic interactions with customers. • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed. • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

• 1 year sales or customer service experience preferred • High School Diploma or equivalent

APPLY NOW!! HL1 JOB TYPE – Permanent, Part-time, Hourly Associate, ON SITE!! 1 year of experience in a high-volume customer facing environment Returns and exchanges, setting up deliveries and Customer fulfillment. HOURS – From 12-20 hours per week 5 days availability needed. SHIFT – Seeking work schedule availability weekends 9am-11pm FRI- SUNDAY and during the week at least 4pm-11pm. . The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance. PAY – The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience. BENEFITS ELIGIBLE? –(Limited for 12-20hrswk) All benefits except Medical and Prescription Drug coverage for 12-20hrs./wk. -IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3–5-week PTO and sick time accrual. You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.