Retail Consultant - augmentjobs
New York City, NY
About the Job
Overview
We are seeking a knowledgeable and results-driven Retail Consultant to join our team. As a Retail Consultant, you will collaborate with retail clients to optimize operations, enhance customer experience, and drive profitability. This role requires expertise in retail management, sales strategies, merchandising, and customer service to deliver tailored solutions that improve retail performance and meet business objectives.
Roles and Responsibilities:
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Retail Strategy Development:
- Partner with retail clients to understand business goals, market dynamics, and competitive landscape.
- Develop strategic retail plans and initiatives to drive sales growth, increase market share, and improve profitability.
- Conduct market research, customer surveys, and trend analysis to identify opportunities for business expansion and product diversification.
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Operational Efficiency and Process Improvement:
- Evaluate retail operations, including inventory management, supply chain logistics, and store operations.
- Recommend and implement process improvements, cost-saving measures, and operational efficiencies.
- Optimize store layouts, merchandising displays, and product assortments to enhance customer experience and maximize sales.
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Sales and Marketing Optimization:
- Develop sales strategies, promotional campaigns, and pricing strategies to attract customers and boost sales.
- Analyze sales performance metrics, customer behavior data, and market trends to drive informed decision-making.
- Collaborate with marketing teams to execute digital marketing initiatives, social media campaigns, and customer loyalty programs.
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Customer Experience Enhancement:
- Enhance the overall customer experience through personalized service, product recommendations, and effective complaint resolution.
- Implement training programs for retail staff to improve product knowledge, sales techniques, and customer engagement skills.
- Monitor customer feedback, reviews, and satisfaction surveys to identify areas for improvement and implement corrective actions.
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Retail Technology Integration:
- Evaluate and implement retail technology solutions, POS systems, and e-commerce platforms to streamline operations and enhance customer interaction.
- Provide training and support to retail staff on new technology tools and systems to ensure effective implementation and utilization.
- Monitor technology performance, troubleshoot issues, and recommend upgrades or enhancements as needed.
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Client Consultation and Relationship Management:
- Build strong relationships with retail clients, store managers, and regional executives.
- Serve as a trusted advisor, providing expert guidance on retail industry trends, best practices, and emerging technologies.
- Present findings, recommendations, and project updates to clients in a clear, persuasive manner to drive consensus and support for proposed solutions.
Compensation:
- Competitive salary based on experience and qualifications.
- Performance-based bonuses and incentives tied to individual and team achievements.
- Comprehensive benefits package including health insurance, retirement plans, and professional development opportunities.
Source : augmentjobs