Retail Concierge Manager - Jones Lang LaSalle Incorporated

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking aConcierge Managerto join our Experience Management (XM)team.

Responsibilities:

The Concierge Manager is responsible for leading the Concierge Team in a large retail setting. The Concierge Manager is to manage the day-to-day operations of the Concierge team. Additionally, the individual is responsible for implementing communication standards and fostering strong relationships with property management, retailers, and other departments.

The position works cooperatively with the on-site property Management Team in promoting service, company and property initiatives, and local and tourism outreach, and Concierge functions.

Specific Job Functions:

• Management
  • Supervises and manages the part-time team and full-time members, ensuring that policies and procedures are implemented properly and followed.
  • Motivates Concierge Team to exceed guest and client expectations.
  • Holds Concierge team accountable when not following policies, procedures, and standards
  • Trains and coaches Concierge team on policies, procedures, programs, and standards of excellence
  • Arranges the schedule for the Guest Services team and ensures that time cards are accurate for payroll.
  • Ensures Guest Services Desk appears professional and fully stocked with information including local maps, brochures and event literature.

• Tourism/Marketing
  • Builds and maintains relationships through networking with area concierge, front desk staff and other personnel within the tourism industry including Convention & Visitors Bureau, state Office of Tourism, resorts, hotels, residences, office buildings, and attractions
  • Works directly with Regional Manager and on-site Management Team to plan and execute property Concierge and tourism initiatives in partnership with local commerce and tourism organizations
  • Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area
  • Assist in coordinating special events and programs to support merchandising efforts to the level necessary as outlined in the strategic plan; work with retailers to involve them as appropriate
  • Assist in maintaining digital media programs and website (as applicable)

• General
  • Sets an exemplary helpful, friendly service standard at all times
  • Supports all property programs
  • Meets or exceeds given goals for specific job functions
  • Flexible schedule, especially during high volume seasons
  • knowledge of Microsoft Office Products:  Excel, Word, PowerPoint
  • Must have interpersonal, communications skills (verbal and written)
  • Special events coordination experience
  • Math and organizational skills
  • Ability to multi-task
  • Flexibility to work varied schedules including weekends and evenings
  • Physical work requirements/conditions – Walking the property up to several times per day; event set-up/tear down – some lifting required

Job Qualifications, Education and Experience:

• Bachelor’s Degree or equivalent work experience
• 3-5 years’ experience in progressively responsible roles in hospitality, sales, marketing or related field
• Excellent communication skills including verbal and written
• Excellent problem solving and leadership skills
• Knowledgeable on Microsoft Office, Google Docs, iOS functions, digital technology
• Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
• Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner
• Takes pride and ownership in the position and property
• Strong knowledge of the area’s entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date
• Able to implement company policies and procedures to ensure effective leadership of the team
• You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Manhattan Beach, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.