Retail Client Partner - Cognizant Technology Solutions

SBU Head MCU

Qualification:

Responsibility:

• Build and manage executive level relationships acting as senior point of contact.

• Act as the overall leader of the account team setting and driving strategy.

• Optimize account performance including growth service mix margin & experience.

• Identify and grow new and expansion opportunities Partner with Strategic Engagement Executive and Service Line Specialists to close opportunities on account(s).

• 1.

• Drive profitable growth of the account relationship through identifying and overseeing the closure of new renewal and expansion opportunities.

• 2.

• Develop client engagement strategies and quantify costs of pursuit.

• 3.

• Manage accountability against Measurable Revenue/Profit Growth within set timelines.

• 4.

• Review the performance metrics of the account with the delivery operations and finance teams on regular basis.

• 5.

• Be part of senior management reviews for the performance metrics of the account relationship.

• 6.

• Collaborate with multiple service lines innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.

• 7.

• Have regular meetings and interface with the customer decision makers and influencers.

• 8.

• Have a complete understanding of the relationship position within the account.

• 9.

• Be responsible for execution and customer satisfaction in all the revenue portfolios within the account.

• 10.

• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.

• 11.

• Shape the thought leadership agenda.

• 12.

• Actively drive execution of the innovation agenda for the portfolio.

• 13.

• Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the practice industry.