Retail Branch Manager-East Andrews - Zing Credit Union

Aurora, CO

About the Job

Retail Branch Manager

Salary Range-$68,683-$84,615/Yearly

Job Summary:

To direct and supervise branch staff in building relationships and providing quality service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines. Ensures the branch meets organizational financial, productivity, operational, service, growth plans,
and goals needed to support business plan objectives. Responsible for cash management and safety of the branch location. Actively works to train and develop staff to perform at a high level and meet assigned goals. Underwrites loans within guidelines and limits. Ensures the safety of organization by following all branch
protocol.

Supervisory Responsibilities:

Hires, trains, mentors, and motivates qualified employees.
Oversees the day-to-day operations and workflow of the branch. Responsible for physical safety, cash management, and facilities maintenance of the branch location.
Manage employee performance. Conduct performance evaluations and actions that are timely and constructive. Conducts prompt and thorough coaching and counseling. Prepares required documentation and recommendations for promotion and salary adjustment, probation, or termination as appropriate.
Conducts termination meetings and counseling sessions that are final in nature with the presence of HR or the AVP of Retail.

Duties/Responsibilities:

Sets the individual goals for the staff within the department that are intended to meet and or exceed the department’s goals as related to the overall credit union business plan. Collaborates with other Branch and Department Managers to ensure the availability of the tools and/or training needed to assist in meeting these goals. Responsible for managing and meeting individual and department goals.
Set goals and performance standards. Standards may be based on financial and operational goals and required compliance with internal policy and procedure and by local, state, and federal regulations.
Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
Maintains and develops positive relationships with existing and prospective members demonstrating excellent member service and setting an example for other staff.
Participates in community activities to promote the credit union and to build goodwill.
Performs business development to increase membership.
Collaborates with peers and the Vice Presidents regarding advertising, marketing, and growth campaigns. Underwrites loans within lending authority and within the credit union guidelines. Manages loan queues for all direct staff in accordance with guidelines.
Ensures that the branch follows internal controls, policies, and procedures, and operates within the requirements of state and federal laws and regulations.
Tracks office activity, including but not limited to; number of transactions, volume, staff errors, staff and loan sales, and new accounts and provides information to senior management.
Schedules, and coordinates in the planning and management for staffing coverage at your location, as well as assisting in coverage in other branch locations.
Manages the security and safety of the branch, which relates to employees, members, and the overall branch/facility.
Manages and recommends purchase of equipment and supplies required to conduct business.
Participates in preparation and implementation of the strategic plan and budget for the branch that is consistent with the overall strategic plan and budget for the credit union.
Participates in the planning and implementation of systems, processes, and procedures as needed.
Performs other related duties as assigned.
Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
Supports and provides back up subordinate positions to ensure performance standards and member’s financial needs are met.

Required Skills/Competencies:

Excellent leadership and management skills
Excellent sales, member service, and interpersonal skills
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to prioritize tasks and to tap into the power and strengths of the team
Effective delegation while retaining ultimate responsibility for outcomes.
Respectfully confident and assertive leader
Excellent working knowledge of industry regulations, rules, and norms
Ability to inspire a team and understands the difference in management versus leadership
Problem solver
Ability to work autonomously and as part of a team

Language Ability:

Ability to read and interpret documents such complex rules, policies, procedures, and publications.
Ability to write routine reports and correspondence. Ability to speak and listen effectively speak and
prepare effective written communications geared to staff, managers, senior leadership, and outside
business contacts.

Math Ability

Ability to work with mathematical concepts as applicable to the position. Ability to apply concepts,
such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Personal Competencies:

Willingly share skills and knowledge. Effectively gives and receives feedback. Courtesy, tact, and
diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information to include professional discussion.

Computer Skills:
Proficient typing and 10 key skills and high aptitude and adaptability with programs utilized in the
banking industry. Intermediate skills in Microsoft Excel (including building complex formulas, tables, and charts). Working knowledge of MS Word. Strong aptitude to learn and adapt quickly to all systems, websites and programs as required of the position. Working knowledge of email systems, and tasks/calendar systems such as MS Outlook.

Certificates and Licenses:

NMLS Registry (Set up through Credit Union)
Colorado Notary (Set up through Credit Union)
Credit Union Medallion Program (Set up through Credit Union)

Education and Experience:

Associate degree and equivalent industry experience required. Bachelor’s degree preferred.
May consider completion of 2 years of college plus the completion of specialized training courses conducted by vendors, and job-specific skills acquired through an apprenticeship program or focused on the job training in a like role.
At least three years of experience in a branch to include a minimum of one year serving as a branch assistant manager highly preferred.

Physical Requirements:
Physical/Environmental Characteristics: Essential duties are performed in a general office work environment and regularly require prolonged sitting and standing at a workstation/desk while completing paperwork or using computers, calculators, copiers, fax machines and other business office machines and equipment. Essential duties may also involve occasional kneeling, squatting, bending, walking, crouching, stooping, and lifting up-to 30 pounds to stack, store supplies or various office equipment, as directed. Compliance to security and safety procedures, including use of Personal Protective Equipment (PPE) is required.

Zing Credit Union is an equal opportunity employer, Gender, Minority, Veterans, Disabled (EOE).

Source : Zing Credit Union