Retail Banking Assistant - Pinnacle Bank/Bank of Colorado

Description

1. Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service-related duties. Prepares holds on deposits.  Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
2. Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.  
3. May be responsible for opening and closing individual and commercial deposit accounts.  Must obtain appropriate BSA information and business documents for account opening.  Prepares all paperwork and assists the customer in signing the documents.  May be responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products
4. Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
5. May performs various customer service duties:
   • Answering phone calls and assisting walk-in customers
   • Initiating customer research
   • Processing check orders
   • Closing accounts
   • Processing customer account printouts
   • Sorting daily mail
   • Assisting with NSF, Non-post, and collections
   • Assisting customer with Safe Deposit Boxes
   • Deposit verification for credit purposes
6. May take consumer loan applications. 
7.  May assist with teller line scheduling and support. 
8. Performs other related duties as assigned by management. 
9. Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends.) 

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes.  Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Skill in communicating with clients and co-workers in courteous and professional manner.  
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to maintain a high level of confidentiality.
• Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers' needs is being met.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to function as a team player.
• Ability to perform any other duties/projects as assigned by management.

• High school graduate or equivalent.  
• A minimum of 24 months of prior banking experience is generally expected.
• Cash handling and customer contact experience preferred.

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