Retail Associate - Futures Inc.

Job Title: Retail Associate / Job Coach

Reports To: Retail Director Starting Rate: $18.00 / hour Job Summary:

As a Retail Job Coach at Good Cause Gifts, you will be responsible for delivering excellent
customer service, maintaining the store's appearance and assisting customers with product
selection. You will work with and supervise individuals with special needs and support the
directives in place for those individuals.

Key Responsibilities:
• Customer service: Greet and assist customers in a friendly manner. Handle all customer issues
professionally and efficiently.
• Sales: Provide customers with product recommendations and assist with product selection. Maintain
knowledge of products on the sales floor.
• Store maintenance and visual merchandising: Keep the sales floor clean and organized. Ensure that
displays and shelves are well-stocked and visually appealing.
• Inventory: Help receive and organize merchandise shipments. Ensure products are properly labeled
and tagged.
• Transaction processing: Operate the point-of-sale system and handle transactions accurately.
• Supervise and train adult individuals with special needs: Work to teach our Consumers to greet
and assist customers in selecting merchandise. Direct Consumers to stock the sales floor and other
retail business-related tasks. Support Consumers in the implementation of their programs through
direct service, monitoring of performance and policy protocols. Must be able to transport Consumers
to store locations in own vehicle.

Qualifications:

• Education: High school diploma or equivalent preferred or equivalent life experience in Human
Services.

• Experience: Previous retail experience highly preferred.
o Experience working with individuals with special needs preferred but not required.

• Skills:
o Excellent communication and interpersonal skills.
o Ability to work in a fast-paced environment.
o Strong organizational skills.
o Basic math and cash handling skills.
o Ability to exercise discretion and work independently with general supervision.

Requirements:
• Ability to stand or walk for long periods of time.
• Ability to lift up to 10 lbs.
• Valid driver's license and own personal vehicle

Work Schedule:

• Flexible availability, including weekends as needed
• Part time, approximately 15-20 hours a week

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