Retail Associate - Girl Scouts of Colorado

Retail Associate

GENERAL PURPOSE:
Functions as a member of the retail team in Denver shop to ensure excellent customer service.

ESSENTIAL DUTIES/RESPONSIBILITIES:
Customer Service
Maintain high standards for customer engagement including in-person, phone and electronic communication; timely processing of customer orders and merchandise shipping and delivery

• Provide timely and accurate information to staff, volunteers, parents and girls including customer orders, general inquiries and updates on merchandise and retail operations
• Ensure proper storage/display of merchandise inventory to ensure volunteers, parents and girl members have required and desired program and Council’s Own materials
• Collaborate with retail shop manager to maximize customer experience.
• Provide a safe, clean and well-merchandised shop environment Shop Operations
• Ensure knowledge of sales, and inventory management goals for Retail Shop and online shop
• Execute annual sales and marketing plan to maximize revenue opportunities • Assist with reconciling monthly expenses and inventory
• Manage financial accountability including reconciliation with Finance Department, preparation of daily deposits and credit/debit card batches; recording and analyzing POS reports; and ensuring proper cash handling procedures
• Manage incoming cash and debit/credit transactions including, but not limited to, purchases and returns, donations, camp and activity payments and membership registrations
• Ensure registration and other personal information is managed in accordance with Council policies and procedures
• Knowledge of shop technical operations including POS system, inventory management system and Salesforce
• Ensure merchandise is received and stocked in a timely manner
• Maintain Shop organization, appearance, and cleanliness including visual merchandising, restocking and recovery to maximize sales
• Adhere to loss prevention practices and report potential incidents
• Maintain a safe work environment and report potential hazards
• Process transactions and reconciliations using point of sales system efficiently and accurately; ensure compliance with Finance Department procedures
• Knowledge of GSUSA brand positioning, including current marketing and promotional initiatives and Council’s own merchandise development
• Operate with the highest levels of personal integrity and business confidentiality Personnel Management
• Ensure work schedules, work priorities, and performance expectations are being met according to Policies & Procedures and Training Manuals
• Attend all Shop staff meetings
• Respect the confidential nature of all information pertaining to staff, volunteers and girls
• Other duties as assigned to successfully meet the goals and objectives of the Retail Department

PRIMARY CROSS-FUNCTIONAL RESPONSIBILITIES:

1. Collaborate with other departments and regional teams to support organizational mission and goals and develop a culture of philanthropy
2. Provide retail support to other Council departments for programs, events and branded and unbranded merchandise production
3. Support the efforts and commitments of Girl Scouts of Colorado in the area of pluralism and diversity throughout the organization and within each community served

EMPLOYEES ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB JOB QUALIFICATIONS: KNOWLEDGE, SKILL AND ABILITY

• One year or more retail customer service experience
• Ability to work a full-time, flexible schedule including opening and/or closing, nights, weekends • Knowledge of visual merchandising standards and techniques, and ability to implement corporate guidelines
• Knowledge of electronic Point of Sale (POS), inventory management, online retail and mobile sales required
• Excellent written and electronic communication skills • Proficiency with Microsoft Office Suite • Must pass a criminal background check

EDUCATIONAL OR FORMAL TRAINING
High school diploma or equivalent required

EXPERIENCE
Minimum of one year retail experience

MATERIAL AND EQUIPMENT DIRECTLY USED

• Work remotely, when necessary and advisable, and manage timecard, attend staff meetings and complete daily and weekly tasks as assigned
• Desktop, laptop and tablet computers and related software, POS software, mobile sales devices, telephone, e-mail, fax machines, copiers and equipment commonly found in an office environment
• Pricing gun, postage machine, box cutters and other shipping equipment

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

• Variable work schedule including evenings, weekends and some overnight stays
• Ability to communicate effectively with employees, volunteers, customers and vendors
• Ability to move about to assist customers, manage inventory and perform daily shipping/receiving functions
• Ability to ascend/descend equipment to place/retrieve merchandise often at levels above the head
• Ability to move/transport materials weighing up to 50 lbs. from storage areas, retail shop areas, and/or vehicle with or without assistance
• Ability to move about over long distances as required at regional events and program activities
• Requires some travel to locations throughout the region and state
• Access to transportation with insurance at required state levels to conduct business statewide
• Valid driver's license and driving record acceptable to the Girl Scout insurance company

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Please contact your supervisor/manager or HR with any questions.
 
GSCO will make reasonable accommodation for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief, unless doing so would result in an undue hardship or a direct threat to the Girl Scouts of Colorado. If you need such accommodation, contact your supervisor or Human Resources immediately to begin the interactive accommodation process.


 

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