Retail Assistant Manager - Goodwill of Silicon Valley

Job Description Job Title: Retail Assistant Manager Staff supervised: Store Personnel Department: Retail Date written/revised: 1/2019 Location: Goodwi... 

Preferred  Qualifications 

 

High School Diploma or equivalent is required 

Minimum 1-3 years of retail management experience 

Proficient in the English language 

 

Equipment Used 

Ten-key or calculator, telephone, office  computer, printer, fax machine, cash register 

Other equipment used: pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart 

 

Aptitudes/skills/temperament 

Ability to communicate effectively, both orally and in writing, with co-workers, staff, and the public 

Ability to accept responsibility for direction, planning and control of the store operations 

Ability to make judgments and decisions and communicate these clearly based on established policies 

Ability to work well with others and maintain positive employee morale 

Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure 

Ability to perform all cash/check/credit transactions and related bank transmittal paperwork accurately 

Ability to learn and accurately perform opening/closing procedures, including cash register operation 

Ability to discriminate between color/design/arrangement as they relate to displays and merchandising 

Ability to coordinate hand-eye-foot movements to safely move around fixtures and merchandise 

Ability to move hands and fingers quickly to count money/change and operate cash register 

 

Management Acumen: 

Management Style– Belief in empowering employees through the use of coaching and positive motivational techniques 

Organizational Skills– Results orientated, can meet high standards, goals and objective 

Accountability Style– Holds employees accountable for standards and serves as a mentor in their professional development; open to 360 degree feedback 

Collaborative – Sees value in working and forging effective relationships with others 

Teamwork– Willing to work as part of a team, enjoys sharing credit with colleagues 

Problem Solver– Ability to simplify complicated issues and develop traditional and nontraditional solutions 

Integrity– posses the highest ethical standards, trustworthy and transparent 

Interpersonal Savvy– ability to relate and build constructive relationships with employees, customers, clients, and board members 

Composure– ability to remain calm and collected under pressure 

Communication – strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members 

Energetic– Enthusiastic with a strong personal work ethic 

 

Working conditions 

Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis. 

Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform.  

Noise and vibrations are not significant; however, radios and televisions may be turned on 

 

Emotional Effort 

Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment. 

 

Physical requirements 

Fast work pace with constant standing and walking 

Light physical work demands lifting 30 lbs maximum, with frequent lifting and/or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker(s). Safety handling procedures must be followed.  

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.