Retail Assistant Manager - FT - Goodwill - Redwood Empire

POSITION TITLE:          Retail Assistant Manager
STATUS:                        Non-Exempt
DEPARTMENT:              Donated Goods Retail (DGR)
REPORTS TO:               Retail Store Manager
SAFETY SENSITIVE:    LOW – Position is not subject to pre-employment physical or, drug & alcohol screening.

The wage for this position is $21.48 per hour.

CHARACTERISTICS OF THE JOB:  Learn how to manage the activities of a retail store in a manner that will ensure maximum profitability and efficiency, while creating a positive image of GIRE in the community. Provide managerial duties as required.

PROVIDES SUPERVISION TO:   In coordination with the Store Manager, the Assistant Manager will give direction to all DGR employees, participants, clients, and volunteers assigned to the location.

ESSENTIAL FUNCTIONS
•    Achieves financial objectives by actively participating in the preparation of an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.  Achieve or exceed the budgeted expense/revenue ratio. Monitor ratio daily, weekly, and monthly.
•    Manage the intake and processing of donations to achieve or exceed the daily production and sales goals.
•    Maintain inventory quality standards; set standards for each department.
•    Maintain budgeted staffing levels with employees that meet or exceed the performance standards of their position. 
•    Perform interviews for potential employees in accordance with practices established by Human Resources. Complete evaluations and necessary disciplinary action as directed by senior retail management and Human Resources
•    Train employees and clients in proper work habits, job responsibilities, and policies/procedures. Implement client training programs and coordinate with Workforce Development Department.
•    Provide professional customer service.
•    Bring up to standard all issues surfaced during each store visit checklist within the required time frame.
•    Maintain required sales, inventory, personnel, and supply records. Send accurate and complete paperwork to the appropriate department at the administrative office in a timely manner. 
•    Accurately complete and submit employee and consumer payroll records.  Maintain schedules and payroll records as required by Human Resources.
•    Review and analyze data on a regular basis to determine effectiveness of sales/donation methods and procedures. Recommended changes to Retail Store Manager.
•    Manage store in accordance with high professional work ethics and integrity as well as Goodwill policies and procedures.
•    Maintain displays and utilize all marketing tools per established procedures.
•    Maintain facility and grounds in a neat and clean condition at all times. Promptly report needed repairs/replacements to the designated staff member.
•    Follow and enforce loss prevention and safety procedures at all times. Provide a safe work environment.

ANCILLARY FUNCTIONS:
•    Attend management meetings as requested.  Provide information for effective planning.
•    Back up any position in the store as needed to accomplish goals.
•    Perform other duties as assigned by the Retail Store Manager or Vice President of Donated Goods Retail.

QUALIFICATIONS:
•    Minimum of three years’ experience in increasingly responsible supervisory/management position in the retail sales field.  Prior experience in a retail thrift environment desirable.
•    High School diploma or equivalent.  Good math skills.
•    Able to supervise and train employees and consumers.
•    Respond positively to the public and represent Goodwill in a professional manner at all times. Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
•    Able to positively influence and motivate assigned staff.
•    Computer skills in Word, Excel and Outlook at a beginning to intermediate level.  Typing speed of not less than 45 WPM.
•    Organized and able to work independently.
•    Experience in budget control, cash management, and basic fiscal controls.
•    Knowledge and experience in merchandising techniques.
•    Good communication skills, both in writing, and orally.
•    Must have access to a vehicle, current driver’s license, and California auto insurance.
•    Must have access to a phone to receive emergency and coverage calls.

DESIRED TRAITS AND COMPETENCIES
•    Respect of others
•    Ability to perform effectively and cooperatively as part of a team
•    Excellent interpersonal skills and the ability to interact effectively with a diverse population
•    Excellent attention to detail

WORK ENVIRONMENT:  Exposure to constant low-level noise. Temperate climate with both indoor and outdoor exposures. Varies walking surfaces – to include tile, carpet, linoleum, concrete, or asphalt. Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate levels of dust.

PHYSICAL REQUIREMENTS:  Continuous bending, stooping, stretching, walking with mobility throughout the store. Continuous simple grasping.  Frequent to continuous fine finger movement to operate cash register and computer.  Ability to lift up to 50 pounds. Continuous speech and visual skills required. Occasional vehicle travel.

PROMOTIONAL & DEVELOPMENTAL OPPORTUNITIES:
Position may be promotable to Store Manager with demonstrated mastery of skills, relevant trainings including supervision, administrative tasks, and understanding business needs, goals, and objectives. All promotions are based on business needs.

Minorities and People with Disabilities are encouraged to apply.