Retail Assistant Manager - Cannabis Dispensary - Iowa Cannabis Company

General Description:

Iowa Cannabis Company is excited to announce an opening for an Assistant Dispensary Manager at our Iowa City location. With a commitment to transforming the dispensary experience into a streamlined, professional medical environment, we're on the lookout for a dedicated individual to join our innovative team for 40 hours per week. No prior experience in cannabis or dispensaries is required!

We currently operate a robust network of three medical dispensaries within Iowa, alongside a medical cannabis manufacturing facility. Across our operations in Iowa, Washington, and Oregon, we take pride in our 170+ strong workforce that's passionately driving our mission forward. As we continue to expand, this is a thrilling opportunity to play a part in the evolution of the medical cannabidiol landscape, which holds immense promise for enhancing patient life quality across the state.

Availability:

• Flexible scheduling available within the operating hours of Monday - Sunday, 8 am - 8 pm

Key Qualifications:

• Previous exposure to medical office settings, sales, customer service, or retail environments is a plus.
• Strong interpersonal skills and a customer-focused approach are essential.
• Ability to successfully clear pre-employment screenings, including a criminal background check.

Responsibilities:

Engage with patients in a friendly and informative manner, ensuring a positive dispensary experience.

• Assist in managing inventory, ensuring the availability and variety of products.
• Collaborate with the team to drive the success and compliance of the dispensary operations.

In return, we offer a supportive work environment, opportunities for professional growth, and a chance to make a real difference in our community. If you're eager to contribute to a dynamic, fast-paced setting while gaining invaluable industry experience, we invite you to apply and become a part of our growing Iowa Cannabis Company family.

Embark on a rewarding journey in the thriving medical cannabidiol sector. Click 'Apply Now' to submit your resume, sharing why you'd be the perfect fit as our full-time Dispensary Technician. Your new, impactful career awaits!

Essential Functions:

• Coordinate and communicate operational functions to upper management and corporate
• Ensure that all patients received outstanding customer service
• De-escalate escalated patients
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Maintain knowledge on the proper potency and dosage for various medical conditions
• Educate patients about the product and application method
• Provide direct service to customers, including financial transactions, proper entry into database, monitoring of product sold, and labeling purchased product
• Dispense medicine accurately and efficiently through the combined use of innate math skills and the point of Sale (POS) system and cash register within IDPH patient limits
• Maintain strict company controls over inventory and other dispensary asset
• Maintain cleanliness of dispensary through regular dusting, glass cleaning, vacuuming, sweeping, and other company sanitation protocols
• Attend ongoing training as scheduled
• Be willing to work with plants at all stages of growth.
• Harvest plants at the end of their growth cycle
• Ability to work a set schedule, exhibit reliable attendance, and demonstrate punctuality.
• Ability to open and close retail locations and remain on-site for your entire shift (except during breaks).
• Ability to work 40 hours a week.
• Other Duties as assigned

Working Conditions:

• Job duties may include work indoors and outdoors during all seasons, 365 days/year.
• Employees may be exposed to difficult or stressful vendor, customer, or employee situations requiring patience and professionalism to effectively handle.
• Work duties may require sedentary activities, active standing, stooping and/or kneeling. 
• Production facilities and medical dispensaries operate 365 days a year with shifts typically occurring between 6:00 a.m. and 10:00 p.m.  Job responsibilities occasionally fall outside of typical shifts. 
• Employees are required to wear personal protective equipment (PPE) such as gloves, masks, and safety glasses.
• The production facility may have strong odors and varying temperatures due to the cultivation and processing of cannabis.
• Employees may be required to work in confined spaces, such as plant growing areas or extraction rooms.
• Exposure to potential allergens, such as pollen or plant materials.
• The use of chemicals and pesticides is common in a cannabis production facility, which may require employees to follow strict safety protocols and wear additional PPE.
• Noise levels in the facility may be loud due to equipment or machinery operations.
• The facility has strict security measures, including video surveillance and restricted access, to ensure compliance with regulations and prevent theft.
• Regular cleaning and sanitization of the work area required to maintain a safe and hygienic environment.

Minimum Requirements:

• Must be able to regularly lift 50 pounds and occasionally lift up to 200 pounds with assistance.
• Must be able to complete job duties that involve frequent bending, reaching, and carrying of heavy materials or equipment.
• Must be able to stand for up to eight hours per day.
• Must be able to proficiently operate computers, tablets and other productivity machinery and technology.
• Must be able to reliably arrive at work on time for scheduled shifts.
• Must be able to ascend/descend a ladder to service displays, products, or service ceiling lights.
• Must be able to type at least 40 words per minute.
• Must be able to move about the retail store, as needed, to assist customers and perform required functions.
• Must be able to remain in a designated work area for up to eight hours per day with the exception of breaks as required by law. 
• Must be able to position oneself to access products within all areas of the production facility.
• Must be able to effectively communicate information and ideas so vendors, customers and coworkers will understand. Must be able to convey and exchange accurate information in these situations.   
• Must be able to continue to assist vendors, customers and coworkers during and after stressful situations resulting from interactions.
• Must be able to accurately observe details at close range in order to recognize, identify, detect, determine and assess objects.
• Must be able to prepare, place and position retail products or items.
• Must be able to effectively communicate information displayed on digital screens.
• Must be able to perform other job duties as assigned.

Job Requirements:

• Strong computer skills including Microsoft Office or Google Suite
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must be able to internalize training and follow instructions consistently
• Must be able to communicate clearly and effectively
• Must be able to pass a pre-employment criminal background check
• 1-3 years of customer service, retail experience, and/or experience in a medical office setting preferred
• 1-3 years experience in a management role preferred
• Must have a GED or High School Diploma
• Minimum 21 years of age
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Must maintain a high level of customer service
• Must demonstrate the ability to lead, manage, motivate and communicate positively to store personnel at all levels
• Ability to train, coach and develop personnel at all levels. We strongly believe in employee development and all members on staff must support and communicate with one another
• Ability to organize and prioritize necessary tasks in order to accomplish goals
  
  

Benefits and Compensation:

• Pay starts at $19.23/hr.
• Employee discount includes 50% for Iowa medical cannabis card holders
• Free Employee Assistance Program (EAP) offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more.
• Paid Sick Leave (PSL) and Personal Time Off (PTO).
• Medical, Dental, Vision, and Life Insurance
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.