ReStore Team Lead - Ben White - Austin Habitat for Humanity

Austin Habitat for Humanity ReStore is a discount home improvement store and donation center. With locations in the Austin and San Marcos area, the ReStore is committed to increasing the community’s access to affordable building materials, diverting valuable, reusable items from the landfill and supporting AHFH housing programs in the five counties we serve.

 Join our service-oriented team to help build a better Austin!

AHFH MISSION

Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope.

VISION

A world where everyone has a decent place to live.

OUR CORE VALUES

Forward Thinking

Collaborative

Service Oriented

COMPANY PAID BENEFITS:

• 100% employer-paid medical, dental, vision, short-term, long-term disability
• 12 paid holidays/year
• 10 paid vacation days/year
• 10 paid sick days/year
• 3 personal time off days/year
• 401(k) retirement savings plan with employer contribution
• 20% employee discount on ReStore purchases

JOB SUMMARY:
The ReStore Team Lead is responsible for assisting the management team with the day-to-day operations of the AHFH ReStore, including both the production activities and the retail sales floor. Responsibilities include pricing, loading and unloading trucks, customer and donor service, cashiering, stocking, merchandising, inventory control and record keeping. The Team Lead is also responsible for the overall production, efficiency, housekeeping standards, white board updates, upholding and maintaining safety standards, loss prevention protocols as well as coordination and participation of merchandise flow. Additionally, the ReStore Team Lead is responsible for clearly defining roles, responsibilities and requirements for all ReStore employees according to management directives – holding employees accountable by setting specific performance expectations, providing the necessary training and follow up.

AGENCY EXPECTATIONS:

• Acts as a role model within and outside the Agency
• Adheres to Agency policy and procedures
• Maintains a positive and respectful attitude and upholds organizational core values
• Works in collaboration with supervisor and staff to implement organizational strategic goals
• Demonstrates self-motivation, flexibility and efficient time management

DUTIES AND RESPONSIBILITIES:

Management of Day to Day ReStore Activities

• • Ensuring store opening and closing procedures are being followed
  • Reporting all theft, misuse of company property or other illegal activities to store management
  • Work a flexible schedule in support of the store opening and closing operations in addition to general production needs including weekends and holidays when necessary
  • Resolve customer complaints in a fair and impartial manner referring and escalated disputes to store management
  • Supervise and train retail employees in all areas of the ReStore
  • Assist in performing daily administrative and clerical functions of ReStore operations and cash transactions
  • Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates and cashiers
  • Maintain store appearance and expectations according to housekeeping checklist
  • Maintain a professional appearance and demeanor
  • Complies with all store safety and security procedures
  • Assists in line-level function as needed (e.g., sales, receiving, processing, merchandising)
  • Adhere to work schedule
  • Perform other duties as assigned
  • Assist to oversee the production process for all donations, functions, inventory control and adherence to the procedures for receiving and processing
  • Maintain a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements
  • Attend work meetings as scheduled
  • Works with management in regards to overseeing CSR program and volunteers; verifying paperwork, orientation and job assignment. Assess knowledge and skill level of volunteers, assigning roles and training as necessary
  • Create an atmosphere of ongoing exceptional customer service for both internal and external customers
  • Communication of daily issues to store management
  • Notify ReStore staff of store and production goals, assigning daily duties to ensure goals are met
  • Maintaining a consistent, open dialog with all staff

Maintain Records

• • Monitors housekeeping log
  • Tracking of CSR and volunteer hours
  • Daily closeout of cash drawers and creation of daily deposits

MINIMUM EXPERIENCE REQUIREMENTS:

• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to multi-task and thrive in a fast-paced environment
• Expert in professionality and impeccable of customer service
• Ability to work with diverse individuals
• Two years of supervisory experience in a retail environment
• Minimum of two years staff supervisory experience

PREFERRED EXPERIENCE REQUIREMENTS:

• Bilingual (Spanish) preferred
• Forklift certified

AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.

Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to the
policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

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