Restaurant Team Member - Love's Travel Stops & Country Stores

As one of the frontline positions for the company, this role is integral to the company's success. The ideal fit for this position would be an energetic, outgoing, people oriented candidate with strong verbal communication skills and ability to work effectively in a fast-paced environment maintaining high level of customer focus. The primary purpose of a Customer Service Associate is to directly interact with customers and deliver a fast, fun and friendly experience while maintaining a safe and clean environment. Customer Service Greets every customer in a quick and courteous manner. Provides a pleasant dining experience to all our customers and responds to customer inquiries in a timely fashion. Handles all customer complaints according to company policies and procedures. Develops and maintains product knowledge and provides customers with product recommendations. Food Safety Follows sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies and ordinances. Sustains consistent high quality of food preparation and service. Keeps professional image by maintaining proper uniform and appearance standards. Teamwork and Communication Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner. Helps other associates in their duties and assists new associates in learning their new job skills. Communicates any issues of concerns and ensures all internal matters are presented to GM in a timely manner. Cash Handling General knowledge of all point of sale equipment. Processes customer sales accurately and efficiently. Ensures cash drawer levels are maintained in compliance with company policies and procedures. Stock Control Receives and stocks all merchandise in accordance with company policy. Must be able to lift up-to 50 pounds following proper lifting procedures. Ensures stock is faced up, clean and presentable at all times. Apply the FIFO (first in first out) system, when receiving or stocking any product. Ensures all damaged and/or out of date stock is removed, accurately recorded and placed in designated quarantine area. Follows portion control and quantities of preparation to minimize loss. Security & Loss Prevention Maintains full control of the store and its contents at all times using prevention techniques as per company to minimize loss (i.e. drive offs or retail theft etc). Follows company policies and procedures for securing the premises upon end of day closure. Cleanliness Maintains a high standard of cleanliness. Cleans in accordance with the Liberty's/brand specific sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, counters, tables, kitchen and service equipment. Cleans the customer service area by removing trash, cleaning restrooms and the parking lot. Occupational Health & Safety Performs all duties in a safe and responsible manner to assure workers, customers, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions. Uses materials handling procedures and equipment provided to minimize contamination or injury. Reports to management any unsafe practice or condition and follows all Liberty safety initiatives.

Requirements: 

At Love’s, our values go beyond our name. We look for those same values in our people. Our network of travel stops are growing at a tremendous rate as we become the leader in highway hospitality.

As a restaurant team member, we want you to go beyond the day-to-day work and truly succeed. You’ll have the chance to interact with people from all over, making their travels and their day better. If you enjoy making people smile and are looking for a great opportunity to grow along with a winning team, join us today!

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate a diversity of thought and a spirit of innovation.

As a family-based company, we are committed to adhering to our values. Ensuring that each and every one of our people succeed is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we’ll help you get there. As a merit-based culture, we champion creative and valuable ideas and hard work is not only recognized but rewarded. Whether you’re looking for part-time work to supplement your income or to grow into a leadership role, with Love’s all roads lead to success.

Job Type: Part-time

Pay: From $13.00 per hour

Shift:

Work Location: One location