Restaurant Server - Columbia Country Club

The individual in this position reports to and is under the direction of the Dining Supervisor with oversight from the Assistant Manager. The person in this position will be held responsible for approaching tables with a warm and sincere greeting, taking orders, imputing them into the system and completing both opening and closing side work duties. In addition, s/he will keep services area clean and organized throughout the shift, follow all laws and club policies and treat each member and their guest(s) with great respect

Essential Duties and Responsibilities

• Complies with the club's policies and procedures as established in the employee handbook.
• Provides immediate attention to all members and their guests upon seating at their table.
• Use POS to ring in guest checks, present guest checks, close guest checks, check computer to make sure all guest checks are closed and accounted for; each server is personally responsible for all guest checks.
• Completes all opening and closing side work as assigned and / or scheduled for a given shift.
• Has knowledge of both the food and wine selections we offer at the club.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Clears soiled dishes as needed.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Advises the Dining Supervisor or management of any member or guest complaints or special request as soon as they occur.
• Attends staff meetings including pre-service sessions.
• Assures that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed.
• Thanks members and guests as they leave the club; invite them to return.
• Consistently follows all sanitation-related requirements, including those related to personal hygiene.
• Do their best to greet by name all members and their guests, always by smiling and making eye contact.
• Possesses a professional behavior and appearance at all times.
• Held responsible for working all major club events to include Mother's Day, Easter, Club Fireworks Event, Thanksgiving and Christmas.
• Completes other appropriate work assignments as requested by the Dining Supervisor or Assistant Manager.
  
• May also include:

- Serves water as guests are seated.

- Assists in carrying food trays to tables.

- Removes soiled dishes from table; brings to dish-washing area.

- Cleans dining room areas.

- Stocks servers' station with supplies.

- Folds napkins.

- Polishes silver after each shift.

- Moves tables and chairs as needed for the next member and guest diners.

- Re-sets tables at end of shift for the next meal period.

- Performs other appropriate duties as assigned.

Position Qualifications and Functional Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Furthermore, he / she should possess the following personal and professional characteristics:

• Must be 18 years of age
• General knowledge of alcoholic beverages/wine to be served
• Able to multi-task and comprehend multiple orders at any given time
• Must have good communication skills including understanding and speaking English
• Able to meet the physical demands and responsibilities of the position. He / she will, while regularly performing the essential functions of the job, be standing, sitting and lifting / moving items or objects over 20 pounds and sometimes lift / move items up to 35 pounds.
• Formal Server experience required. Country Club serving preferred, but not required. There is an expectation for you to develop your knowledge of food and wine as a food and beverage employee of CCC.

Job Category Permanent, Part-Time, Non-Exempt