Aielli Group Restaurant Manager - Grappino

The Aielli Group is seeking a highly motivated and results-oriented Manager to oversee daily operations within our organization. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a strategic mindset to ensure the achievement of organizational objectives. The Restaurant Manager will be challenged daily to deliver an exceptional dining experience while delegating and teaching a team in a fast-paced environment. This role requires the ability to foster a positive team environment, develop employees, and drive performance excellence.

Key Responsibilities

• Coordinate and manage daily restaurant operations.
• Deliver superior service and maximize customer satisfaction; motivate staff to do the same.
• Respond efficiently and accurately to customer inquiries and complaints.
• Maintain a positive restaurant culture.
• Train new and current employees on proper customer service and steps of service practices.
• Organize and supervise staff schedules, ensure appropriate staffing.
• Promote the brand in the community through word-of-mouth and restaurant events.
• Recommend methods for reaching a broader audience.
• Maintain health and safety standards. 
• General administration.
• Enforce workplace policies and protocols.

This job description is not intended to be all-inclusive. The FOH manager may perform other related duties to meet the ongoing needs of the restaurant.

Leadership, Team Management & Qualifications

• Previous experience in restaurant management.
• Extensive food and beverage knowledge with the ability to recall ingredients to inform customers and waitstaff.
• Wine knowledge: with ability to expand and grow wine knowledge.
• Proven customer experience skillset and the ability to teach that skillset to staff. 
• Strong motivational, leadership and people skills.
• Experience using restaurant management software.
• Ability to represent our brand in a professional way.

Employee Benefits

• Health Insurance
• Vision
• Dental
• 401K
• Life Insurance
• Generous PTO
• Employee Discounts

Shift

• Day & Evening Shift
• Sunday-Saturday
• Holidays

*Compensation based on experience