Restaurant Manager - Mason Street Grill at Pfister

Description

Mason Street Grill is searching for Restaurant Manager who takes pride in both the presentation of the ambiance and cuisine within Mason Street Grill. The ideal candidate knows how to manage associates seamlessly, while ensuring all guests' needs are exceeding expectations. Possessing professional leadership and administration, effective and fair personnel development, and maintains the highest standards in the restaurant resulting in increasing teamwork and morale.

 
Mason Street Grill in downtown Milwaukee has become a local favorite for delicious steak, great hand-crafted cocktails, and jazz music. In addition to great food and drinks - we also have exceptional service you can't find anywhere else. At Mason Street, we want to serve experiences. Whether it's the upbeat aromas, the background sounds of live music, or the taste of a refreshing cocktail after a long day at work, we want to make sure that our guests' time spent with us will bring them back again and again.  

What you will be doing:

·       Assists the General Manager and Assistant General Manager in the direction and supervision of food servers, bus persons, hosts, expeditors, and other staff in reference to schedules, service standards, training, motivation, and safety.

·       Assists in ensuring that restaurant complies with sanitation and safety standards for guests and associates.  Checks that all equipment is in working order.  Visually inspects and take action to ensure that facilities in restaurant look appealing and attractive to guests.  Follows up on work orders so repairs and maintenance of facility are completed on a timely basis.

·       Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet.  Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes.  Schedule and direct staff in their work assignment.

·       Monitors product quality and guest satisfaction in restaurant.  Ensures that food quality is consistent, appealing, and prepared to guest specifications.  Interacts with guests to obtain feedback on quality of service and food in outlet.

·       Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, and condiments in order to provide service.

·       Participates in marketing efforts of restaurant, creates menu ideas, surveys competition and reports food trends, and assists in preparation of specials.  Interacts with customers to determine needs, satisfaction, and resolve conflicts.

·       Maintaining a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates.

·       Implementing and supporting restaurant policies and procedures.

What we are looking for:

·       Strong knowledge of Food & Beverage operations and preparation techniques.

·       Knowledge of Beverage operations and wines.

·       Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other financial statements.

·       Ability to work entire shift standing and moving about in restaurants and kitchen area.

·       Ability to read, write, and communicate effectively in English, to understand internal documents, reports, and to interact effectively with guests and associates.

·       Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

·       High school diploma required.  College education preferred.

·       One to three years’ experience as a manager or assistant manager of restaurant operations.

Benefits:

·       A free, well-balanced meal every shift

·       Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties

·       Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa

·       Discounted parking

·       Paid time off

·       Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

Mason Street Grill is an equal opportunity employer.

Who we are:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Mason Street Grill is an equal opportunity employer.

Assistant Restaurant Manager Equal Opportunity Employer