Restaurant Manager - CorvirtusHire

The following position description is not all-inclusive and is subject to change.

POSITION OVERVIEW:

The To Go is responsible for providing Silver Diner hospitality to our guests, proper merchandising of display cases, fulfilling food & beverage orders, generating sales and properly handing POS functions.

RESPONSIBIITIES:

• Ensure:
  • Each guest receives outstanding service including greeting every guest within 30 seconds
  • Every order is delivered 100% correct
• Suggestively sell to every guest
• Maintaining an awareness of all menu items
• Properly merchandise all products & replenish as needed
• Keep display cases and work area organized & sparkling clean
• Accurately & efficiently complete all sales transactions, maintain proper cash & media accountabilities at the POS
• Communicate guest requests to management
• Answer phone within three rings using proper Silver Diner greeting
• Work as part of a team, communicating clearly and constructively

BRAND DELIVERY:

• Be on time for work
• Maintain a positive, fun-oriented attitude to your work
• Keep yourself, your uniform and your station sparkling clean at all times
• Strictly follow all uniform standards
• Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order
• Know and ensure delivery of the Silver Diner Brand

COST BALANCING:

• Properly account for all sales
• Proper cash handling
• Properly portion all self-service items (i.e.: syrups, soups, butter etc.)

Other Duties & Tasks:

• Perform any additional duties or tasks as reasonably assigned by managers.

PERFORMANCE MEASURES

• Positive sales growth in To Go
• Guests are happy & there are no complaints
• Zero cash handling errors

REQUIRED EDUCATION

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.

DESIRED CHARACTERISTICS

• Exceptional aptitude for Guest Service
• Excellent communication skills
• Contagiously friendly, outgoing & energetic
• Organized
• High Sense of urgency
• Able to multi-task
• Able to meet all schedule requirements

REQUIRED EXPERIENCE

Minimum: 1-2 years experience in the restaurant or hospitality industry. Prior experience as a Cashier or Server is a plus but not required.

REQUIRED EDUCATION

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.

PHYSICAL REQUIREMENTS

The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 25 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products.