Restaurant Manager, Longwood Gardens - Compass Group Careers

Job Summary

Are you a leader with a passion for hospitality and a knack for orchestrating unforgettable dining experiences? Longwood Gardens, a renowned destination nestled in the heart of Pennsylvania, is seeking a dynamic Restaurant Manager to join our team. In this pivotal role, you'll oversee the operations of our exceptional dining establishments, ensuring seamless service and unparalleled quality for our guests. From managing day-to-day operations to fostering a culture of excellence among our staff, you'll play a key role in elevating the dining experience at one of the nation's most iconic botanical gardens. If you're ready to bring your expertise to a truly extraordinary setting and leave a lasting impression on visitors from around the world, we invite you to join us at Longwood Gardens.

Working as a Restaurant Manager you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.

Key Responsibilities:

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards
• Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars
• Organizes and conducts pre-shift and departmental meetings daily
• Maintains communication with all departments to ensure customer service needs are met
• Creates seating charts and station assignments daily, following up with support staff of daily expected business
• Maintains all reservation systems and books to accommodate business demands
• Creates side work assignments and ensures completion with wait staff
• Maintains the highest level of service to client/guest, ensuring their satisfaction
• Maintains cleanliness and presentation of dining room area
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

Preferred Qualifications:

• Bachelor’s Degree preferably in hospitality, or equal fine dining experience
• Six to eight years of upscale fine dining with at least three year of management experience
• Cash handling and reconciliation of cash banks and POS systems
• Ability to hire, develop, train, coach and counsel hourly associates
• Ability to plan, market and execute special events/promotions
• Ability to monitor and track budgets and expenditures
• Excellent written and verbal communication skills
• Excellent knowledge of customer service techniques and current service standards
• Must be able to remain poised and focused under pressure
• Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
• Conformity to the highest standards of personal integrity and ethical behavior
• Professional appearance and demeanor required