Restaurant Manager - Eldridge Hotel
Lawrence, KS 66044
About the Job
We are looking for a Restaurant Manager to lead all aspects of our business. You
will deliver a high-quality menu and motivate our staff to provide excellent
customer service. Restaurant manager responsibilities include maintaining the
restaurant’s revenue, profitability and quality goals. You will ensure
efficient restaurant operation, as well as maintain high production,
productivity, quality, and customer-service standards. To be successful in this
role, you’ll need management skills and experience in both front and back of
the house. We want you to know how to oversee the dining room, check-in with
customers and balance seating capacity. Back of the house management experience
is essential, as you’ll hire qualified servers, set work schedules. We’ll expect
you to lead by example and uplift our staff during busy moments in our
fast-paced environment. Ultimately, you will ensure our restaurant runs
smoothly and customers have pleasant dining experiences.
Responsibilities
- Coordinate daily Front of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for FOH goods
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Skills
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable, TOCK and Micros/Simphony
- Strong leadership, motivational and people skills
- Acute financial management skills
- BS degree in Business a plus but not mandatory
- Administration; hospitality management or culinary schooling is a plus
The Eldridge Hotel has been an integral part of the history of Lawrence since its founding. The original building on this site was the Free State Hotel, built in 1855 by settlers from the New England Emigrant Aid Society. The Free State Hotel was intended to be temporary quarters for those settlers who came here from Boston and other areas while their homes were being built. It was named the Free State Hotel to make clear the intent of those early settlers: that Kansas should enter the union as a free state.