Restaurant Manager-Hotel Valley Ho - Hotel Valley Ho

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

 

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Location Description:  Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities.   In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!Overview:

JOB SUMMARY                                                                                                                                                              ________

This position contributes to Hotel Valley Ho’s success assisting the Restaurant General Manager in the supervision of all food and beverage operations at the Restaurant in order to ensure the highest quality standards are met for food, service, cleanliness, and marketing of all operations.  This position holds the responsibility for the daily operations of the ZuZu kitchen, as well as, the overall profitability of ZuZu.

 

JOB FUNCTIONS                                                                                                                                                            _______

Note: the following duties and responsibilities are not all-inclusive

• Coordinate with the culinary department to implement new menus and seasonal promotions, such as holidays and special event promotions.
• Maintain inventory and pars, for the restaurant and outlets, ensuring appropriate levels of linen, glassware, silverware, china, condiments, are delivered and stored. Communicate any ordering needs to Restaurant General Manager.
• Work with Executive Chef and culinary staff to ensure standards of product presentation and service are being maintained.
• Taste ‘new menu’ rollout food and beverage products for consistency, ensure staff knowledge, and develop culinary testing to ensure fluent knowledge.
• Check that all equipment is in working order, communicate any dysfunctions.
• Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests at all times.
• Respond to guest inquiries and coordinate special arrangements and requests in F&B outlets.
• Interact with customers to determine needs, satisfaction and resolve conflicts, be a proactive participant in guest recovery.
• Assist line employees in coordinating services from support departments, such as maintaining adequate stock of linen.
• Visit and observe competitive resort and restaurant operations to keep abreast of marketing techniques and promotions.
• Perform duties of the Restaurant General Manager when necessary to ensure proper management coverage is maintained.
• Perform and support line employee job functions, under high volume and emergency situations.

 

Qualifications:

JOB REQUIREMENTS                                                                                                                                 _______                 

SUPERVISORY RESPONSIBILITIES

• Carry out supervisory responsibilities in accordance with organization policies and applicable law.
• Exhibit control of all shifts; monitor standards, cleanliness and team performance relative to timing and accuracy with the goal of total guest satisfaction.
• Motivate staff, build morale and practice succession planning.
• Hire, train, motivate and schedule staff in accordance with business needs, productivity and service standards. Train restaurant staff in service of fine cuisine.
• Conduct coaching and counseling when necessary; write and present associate annual reviews per the direction and support of the Restaurant General Manager.
• Train staff to recognize resort packages sold and how to ring these using micros system.
• Embrace and practice all the resort’s standards.
• Interview, fill out personnel action forms, performance reviews, coaching and counseling forms.
• Schedule staff accordingly to ensure proper coverage and timely service.

 

JOB REQUIREMENTS                                                                                                                                                                

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must have good wine knowledge.
• Knowledgeable regarding food, beverage and room service techniques.
• Strong working knowledge of Micros point of sale system, gratuity sheets, employee time edits programs, Opentable, Excel and cashier close-outs.
• Have familiarity with all positions in restaurant; be able and willing to fill positions, when needed.
• Ability to lift and quickly transport heavy trays up to 60 lbs. on slippery surfaces.
• Ability to listen effectively, to speak and write English clearly.
• Self-motivated, organized, fast and even-tempered. Strong attention to detail a must.
• Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Ability to quickly deliver quality product while under pressure.
• Requires extending arms, bending and stooping to reach materials.
• Possess excellent leadership, communication and interpersonal skills.
• Ability to identify, address and resolve conflict.