Restaurant Manager - Omni Hotels & Resorts

Overview

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. 

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

Ensure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

Guest Experience

• Consistently ensure maximum guest satisfaction.
• Be pleasant, smile, and greet all guests, using guest names when obtained
• Handle all complaints to the guests' satisfaction.
• Communicate with guests and receive feedback.
• Monitor timing of guest experience and table turnovers.
• Adjust all lights and music appropriately for each meal period.
• Monitor and critique the quality and consistency of the food product.

Leadership and Training

• Responsible for assigned shift, assisting in overall management of all F&B operations
• Supervise and coordinate assigned shift.
• Have full knowledge of all menus and beverage menus
• Have full knowledge of responsible alcohol service
• Pre-meal meetings conducted with service staff on a daily basis.
• Supervision of floor during restaurant operation.
• Ensure all side-work is completed to maintain a clean environment.
• Train service personnel to follow rehearsed service scenarios.
• Demonstrate excellent teamwork with internal associates
• Assist with schedule, forecast, payroll, Kronos, Medallia, MOS
• Complete scheduling and maintain productivity of service staff.
• Coordinate and track Food & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times.
• Coordinate and track Food & Beverage associates for ServSafe Alcohol certification to ensure current certification at all times.

Restaurant Operations

• Contribute to the profitability of the restaurant through cost control effectiveness.
• Perform weekly, monthly and quarterly forecasting.
• Spot check liquor pars.
• Order daily supplies.
• Take food and beverage orders from guests
• Enter in orders to the computer ensuring accuracy and timeliness
• Manage walk-up and seated guests appropriately
• Demonstrate full working knowledge of POS system
• Expedite table turnover and table resetting.
• Be familiar with all food and beverage-related procedures and equipment and be able to assist all functions when needed.
• During service, constantly inspect tabletops, side-stations and tray stands for consistency.
• Process Accounts Payable invoices for various vendors.
• Answers office phone greeting internal and external guest.
• Check voicemails, e-mails and faxes and follow up accordingly.

Sales and Marketing

• Implement sales promotions, marketing, and merchandising programs.
• Constantly perform positive up-selling techniques with service staff.
• Manage and update Open Table with Reservations reviewed on a daily basis.
• Manage special events.

Safety and Standards

• Know emergency procedures and work to prevent accidents.
• Ensure proper function of all service equipment.
• Enter all maintenance deficiencies in Synergy and follow up
• Be familiar with and enforce all policies related to liquor liability laws. Specifically: Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
• Prohibit sale of liquor to minors.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure staff’s uniforms and appearance meet specifications.
• Know and adhere to all Omni policies, procedures, and standards.

Qualifications

• Must have Associate Degree or equivalent.
• 2+ years of experience in a Restaurant Management role.
• Upscale hotel experience is preferred.
• Must be able to stand on feet for 8 hours a day.
• Must have the ability to multitask.
• Must be able to lift 20 lbs.
• Prior history utilizing Micros preferred.
• Three meal dining experience (breakfast, lunch, and dinner) preferred.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Valid Food Handlers Certificate and a valid TIPs or ServSafe Alcohol Certification.
• Must be able to work a flexible schedule including weekends and holidays.
• Innovative ideas to enhance the guest experience in an upscale dining environment.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.