Restaurant Manager - Chick-fil-A
Fort Collins, CO 80525
About the Job
Restaurant Manager Roles/Expectations
The purpose of a Chick-fil-A Restaurant Manager (RM) is threefold:
● Ensure daily execution of our mission to be the Most Caring Company, and our Strategy of Winning
Hearts Every Day
● Lead the business in achieving our sales/transactions goals, as well as adhering to our Food Safety and
Food Quality requirements
● Protect and nurture the culture within the team and grow their commitment to our core values: Care
for Yourself, Care for Your Teammates, Care for the Guest and Care for the Business
RMs will fill any one of 4 roles on a shift.
Manager on Duty (MOD), Drive-thru Lead, Hot Production or Cold Production Lead. Leadership of a
certain area involves; management of systems and processes, team engagement, and measurement of
real business results in that area.
Tasks/Abilities
MOD
● Open and/or close the restaurant following operational and safety standards.
● Manage labor cost by ensuring TMs clock in/out as scheduled
● Ensure proper fulfillment and timeliness of all catering orders.
● Issue performance coaching and/or documentation for tardiness or missed shifts, uniform violations,
general performance
● Cash management – safe and tills counted every shift, inaccuracies reported and followed up on
● Report TM injuries through Sedgwick (Insurance company)
Drive-thru Lead
● Push transaction counts by encouraging speed and accuracy
● Assess and redeploy TMs to relieve bottlenecks and close gaps
● Set and communicate goals for each hour
● Ensure tech and gear are put away after shift, everything is in working order
● Communicate business level with kitchen Hot/Cold Production Leads
● Manage Food Cost daily by reducing waste and checking quality products are received by vendors
● Understand and execute SAFE Daily Critical audits every shift
● Ensure food safety practices are being followed, i.e. timers, chicken cool down process, date labelsCold Side
● Print prep reports for daily use All
● Overall guest satisfaction
● Train, Evaluate, Coach, Develop, and Mentor Team Members
● Communicate goals, upcoming events/promotions to the team
● Recognize TM achievements, celebrate life events, and mentor in times of need
Required Skills/Abilities:
● Excellent verbal, written communication skills & customer service skills
● Excellent organizational skills and attention to detail
● Time management skills with a proven ability to meet deadlines
● Strong analytical and problem-solving skills
● Strong supervisory and leadership skills
● Ability to prioritize tasks and to delegate them when appropriate
● Ability to function well in a high-paced and at times stressful environment
Education/Experience:
● 2+ years of CFA or other relevant experience
● Must be able to communicate proficiently both written and orally in English
● Some college experience desired but not required We offer:
Benefits
● Opportunity for 4/40 work week
● Sundays off + 1 Saturday per month
● 3 Day weekend once a quarter
● Employee meal allowance up to 2 meals a day
● Health Care, Paid Time off and 6% matching 401K available
● Scholarship opportunities
● Online Learning Library
● 2 floating paid holidays a year
● Closed Thanksgiving and Christmas, shortened hours on several other major holidays (July 4th,
Labor/Memorial/New Years Day)
Physical Requirements:
● Climbing, bending, stooping, stretching, and lifting required
● Prolonged periods of sitting at a desk and working on a computer
● Must be able to lift up to 50 pounds at times
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.