Restaurant Manager - Chick-fil-A
Bolingbrook, IL 60490
About the Job
COMPANY: Chick-fil-A Bolingbrook
POSITION: Manager
STATUS: Full Time (35-45 hours/week)
AVAILABLE SHIFTS: Opening / Day / Afternoon / Closing
COMPENSATION: Up to $20.00/hour
BENEFITS: Health / Dental / Vision / 401k, $2500 scholarship, free food, catering discounts, cash bonuses, flexible schedule, paid training, incentive programs, tuition assistance, Sundays off!
LOCATION: 245 N. Weber Rd., Bolingbrook, IL, 60490
JOB CATEGORY: Management
JOB SUMMARY: Chick-fil-A Bolingbrook is looking for talented, energetic, and enthusiastic individuals who have a passion to serve and lead others. Leading at Chick-fil-A is more than just a job, it’s an opportunity. Managers will undergo a six week in-restaurant paid training program to gain personal and professional experience that goes far beyond serving a great product in a friendly environment.
JOB REQUIREMENTS:
- Available to work 5-6 days and 35+ hours per week including Saturdays. Chick-fil-A is always closed on Sundays.
- Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
- Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
- Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
- Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
- Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
- Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
- Implement decisions and strategic business objectives from the director team and the Owner/Operator.
- Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
- Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
- Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
- Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
- Empower, encourage and provide honest feedback to team members on a daily basis.
- Ensure all team members on shift are aware of the plan, goal, and vision for the day.
- Oversee team member contests and recognition during shifts.
- Ensure portions are correct and meet weight and presentation expectations.
- Protect the customer experience by ensuring packaging, food presentation and quality is top level.
- Ensure store is neat, clean, and organized at all times
- Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
- Appropriately handle customer requests and facilitate customer recovery
- Enforce disciplinary system and violations of the Team Member Policy Handbook.
- Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.
ESSENTIAL QUALIFICATIONS:
EDUCATION: High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.
EXPERIENCE: One year or more prior experience in hospitality, retail, hotel, restaurant, or quick-service industry
ESSENTIAL FUNCTIONS:
- Cash handling: Frequently
- Work outside: Occasionally
- Stand: Constantly
- Walk: Constantly
- Sit: Occasionally
- Lift / carry 10 lbs or less: Constantly
- Lift / carry 11-20 lbs: Constantly
- Lift / carry 21-50 lbs: Frequently
- Lift / carry 51-100 lbs: Occasionally
ESSENTIAL QUALITIES:
- Teachable spirit
- Willingness to provide REMARKable hospitality experiences for our guests
- Team-oriented, focuses on others before self
- Has a “guest first” service mentality
- Works with a sense of urgency in a fast-paced environment
- Ability to multi-task and communicate well with others
- Takes initiative and positively contributes to the work atmosphere and operating environment
- Treats others with honor, dignity, and respect
- Character – Aligns with Chick-fil-A values
- Chemistry – Servant leader, relationship builder, results focused
- Competency – Problem solver, commitment to excellence, earns trust
Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,861 restaurants, primarily in the United States.